TiMELESS_Ben

Q: iTunes APPCRASH

Hi all,

 

I keep getting APPCRASH error when opening up iTunes (with the iPhone NOT plugged in.) I'm running Windows 7 64Bit.

 

I did search, found many posts and recommended solutions (deleting all Apple related programs, such as Bonjour, Apple Application Support, etc. and then re-install iTunes.) But I'm still getting the same error message and cannot open iTunes.

 

Can anyone have an idea how to fix this problem?

 

Here's the detail

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: iTunes.exe

  Application Version: 12.5.1.21

  Application Timestamp: 57d32fa7

  Fault Module Name: WebKit.dll

  Fault Module Version: 7602.1050.4.5

  Fault Module Timestamp: 57c12000

  Exception Code: c0000005

  Exception Offset: 0000000000645e36

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: ae5a

  Additional Information 2: ae5ac0f2d1de1c9c851f595ea8270d7f

  Additional Information 3: 4646

  Additional Information 4: 4646c0db6fe4ce82dfd78f9d9f150000

 

 

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iPhone 6s, iOS 10

Posted on Sep 19, 2016 9:24 AM

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