Realjaygee
Level 1
(4 points)
Mac App Store
Q: El capitan download problems
Downloaded El Capitan from app store. Welcome screen calls for my admin password. Entered it but it is not accepted. I don't normally open with a password anyway. What is going on and how can I overcome this. Many thanks
MacBook Pro, Mac OS X (10.6.8)
by Carolyn Samit,Apple recommended
Carolyn Samit
Level 10
(124,341 points)
Apple Music
Hi,
See if, "resetting" your admin password helps.
Instructions here > Change or reset the password of an OS X user account - Apple Support
