Jazztrpt43

Q: Mid 2011 Mac Mini running slow/lots of beachballs/hard drive searching&writing

I have a Mid 2011 Mac Mini that is running slower than a snail's pace.  I'm getting frequent beachballs as I type this message.  Boot time is very long, and the hard drive is often writing/searching/accessing for several minutes randomly throughout the day. 

 

This seemed to start after I updated to El Capitan 10.11.6.  I decided a couple weeks ago to reinstall OS X without doing a complete wipe.  It didn't help the situation, so I then proceeded to install the latest beta of macOS 10.12 to see if that helped.  Nope.  I don't think I have a bad hard drive, either. 

 

I've just run an EtreCheck and copied it below.  Any ideas?  I'd rather not have to run my computer to the Apple Store.  Thanks!

 

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-19 13:40:01

Download EtreCheck from https://etrecheck.com

Runtime 8:54

Performance: Below Average

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Beachballing

Description:

Very slow performance, frequent beachballs for varying lengths of time, hard drive accessing/writing

 

Hardware Information:

    Mac mini (Mid 2011)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    Mac mini - model: Macmini5,2

    1 2.5 GHz Intel Core i5 CPU: 2-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

 

Video Information:

    AMD Radeon HD 6630M - VRAM: 256 MB

        SyncMaster 1680 x 1050 @ 60 Hz

 

System Software:

    macOS 10.12 (16A313a) - Time since boot: about 2 hours

 

Disk Information:

    Hitachi HTS545050B9A302 disk0 : (500.11 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 499.25 GB (57.03 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information:

    Seagate BUP BK

    USB2.0 External Mass Storage Device

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple, Inc. Keyboard Hub

        Lexar USB Flash Drive

        Microsoft Microsoft Trackball Optical®

        Apple Inc. Apple Keyboard

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Unknown Files:

    ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

        /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l /Users/jazztrpt43/Library/Logs/CSConfigDotMacCert.log -u jazztrpt43@me.com -t SharedServices -s

    One unknown file found. [Check files]

 

Kernel Extensions:

        /System/Library/Extensions

    [not loaded]    com.microsoft.driver.MicrosoftMouse (8.2 - 2016-09-14) [Support]

 

        /System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns

    [not loaded]    com.microsoft.driver.MicrosoftMouseBluetooth (8.2 - 2011-07-27) [Support]

    [not loaded]    com.microsoft.driver.MicrosoftMouseUSB (8.2 - 2011-07-27) [Support]

 

System Launch Agents:

    [loaded]    com.apple.bluetooth.PacketLogger.plist (2016-08-19) [Support]

    [not loaded]    8 Apple tasks

    [loaded]    163 Apple tasks

    [running]    99 Apple tasks

 

System Launch Daemons:

    [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

    [failed]    com.apple.mobile.keybagd.plist (2016-08-05) [Support]

    [not loaded]    41 Apple tasks

    [loaded]    164 Apple tasks

    [running]    99 Apple tasks

 

Launch Agents:

    [loaded]    com.oracle.java.Java-Updater.plist (2013-05-06) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-09-07) [Support]

    [not loaded]    com.makemusic.finale.installer.cleanup.plist (2011-12-05) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2013-05-06) [Support]

 

User Launch Agents:

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2012-03-05) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-07)

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    MicrosoftMouseHelper    Application  (/Library/PreferencePanes/Microsoft Mouse.prefPane/Contents/Resources/MicrosoftMouseHelper.app)

 

Internet Plug-ins:

    FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-18) [Support]

    QuickTime Plugin: 7.7.3 (2016-08-30)

    Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-18) Outdated! Update

    Flip4Mac WMV Plugin: 3.0.0.126   - SDK 10.8 (2012-10-01) [Support]

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-20) Check version

 

Safari Extensions:

    Facebook Cleaner - Sonny Fazio - http://sonstermedia.com (2013-05-03)

    Ka-Block! - David Graham & Josh Peek - http://kablock.com (2016-08-27)

 

3rd Party Preference Panes:

    Flash Player (2016-06-28) [Support]

    Flip4Mac WMV (2012-09-14) [Support]

    Java (2016-07-20) [Support]

    Microsoft Mouse (2012-03-05) [Support]

 

Time Machine:

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 499.25 GB Disk used: 442.22 GB

    Destinations:

        Eric [Local]

        Total size: 1.00 TB

        Total number of backups: 0

        Oldest backup: -

        Last backup: -

        Size of backup disk: Too small

            Backup size 1.00 TB < (Disk used 442.22 GB X 3)

 

Top Processes by CPU:

         5%    kernel_task

         3%    Brother_MFC_7840W(2)

         3%    DrCleaner

         3%    WindowServer

         2%    launchservicesd

 

Top Processes by Memory:

    1.58 GB    com.apple.WebKit.WebContent(7)

    1.20 GB    kernel_task

    180 MB    Safari

    180 MB    mdworker(6)

    164 MB    Finder

 

Virtual Memory Information:

    9.56 GB    Free RAM

    6.44 GB    Used RAM (3.65 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Sep 19, 2016, 10:59:20 AM    ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-09-19-105920_[redacted].cras h

        /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

    Sep 19, 2016, 10:41:15 AM    Self test - passed

    Sep 19, 2016, 09:45:23 AM    /Library/Logs/DiagnosticReports/Mail_2016-09-19-094523_[redacted].hang

        /Applications/Mail.app/Contents/MacOS/Mail

    Sep 18, 2016, 09:27:08 PM    ~/Library/Logs/DiagnosticReports/com.apple.CloudPhotosConfiguration_2016-09-18- 212708_[redacted].crash

        /System/Library/PrivateFrameworks/CloudPhotoServices.framework/Versions/A/Frame works/CloudPhotosConfigurationXPC.framework/Versions/A/XPCServices/com.apple.Clo udPhotosConfiguration.xpc/Contents/MacOS/com.apple.CloudPhotosConfiguration

    Sep 18, 2016, 09:23:41 PM    ~/Library/Logs/DiagnosticReports/World of Tanks Blitz_2016-09-18-212341_[redacted].crash

        /Applications/World of Tanks Blitz.app/Contents/MacOS/World of Tanks Blitz

    Sep 18, 2016, 08:11:28 PM    ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-09-18-201128_[redacted].cras h

    Sep 17, 2016, 09:01:46 PM    /Library/Logs/DiagnosticReports/iTunes_2016-09-17-210146_[redacted].hang

        /Applications/iTunes.app/Contents/MacOS/iTunes

Mac mini

Posted on Sep 19, 2016 11:51 AM

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Q: Mid 2011 Mac Mini running slow/lots of beachballs/hard drive searching&writing

  • All replies
  • Helpful answers

  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Sep 20, 2016 7:49 AM in response to Jazztrpt43
    Level 10 (122,707 points)
    Apple Music
    Sep 20, 2016 7:49 AM in response to Jazztrpt43

    Start with uninstalling CleanMyMac >  http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3

     

     

    And keep an eye on available disk space. From your report >  Macintosh HD (disk0s2) / : 499.25 GB (57.03 GB free)


    OS X requires at least 9GB's of storage space. You can monitor available storage space by clicking your Apple menu  top left in your screen. From the drop down menu click: About This Mac > Storage.

  • by Jazztrpt43,

    Jazztrpt43 Jazztrpt43 Sep 19, 2016 11:55 AM in response to Carolyn Samit
    Level 1 (4 points)
    Desktops
    Sep 19, 2016 11:55 AM in response to Carolyn Samit

    I did just that a couple weeks ago.  I guess it still left residual files?

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 19, 2016 11:56 AM in response to Jazztrpt43
    Level 10 (122,707 points)
    Apple Music
    Sep 19, 2016 11:56 AM in response to Jazztrpt43

    Whatever method you used didn't work.

  • by Jazztrpt43,

    Jazztrpt43 Jazztrpt43 Sep 19, 2016 12:07 PM in response to Carolyn Samit
    Level 1 (4 points)
    Desktops
    Sep 19, 2016 12:07 PM in response to Carolyn Samit

    I agree.  I can't locate any of the remaining CleanMyMac files.......would you recommend downloading it again and then doing a "proper" uninstall per the link you provided?

  • by John Galt,Solvedanswer

    John Galt John Galt Sep 19, 2016 10:22 PM in response to Jazztrpt43
    Level 8 (49,678 points)
    Mac OS X
    Sep 19, 2016 10:22 PM in response to Jazztrpt43

    "Cleaning" apps are scams. Excerpted from Effective defenses against malware and other threats:

     

    • Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.
      • Such products are very aggressively marketed. They are all scams.
      • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
      • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
      • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.
      • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.

     


     

    To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:

     

    • Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

      • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

    ~/Library/LaunchAgents/

      • Locate the following file and drag it to the Trash:

    com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.

     

    Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:

     

    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall OS X on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Disk Utility (El Capitan): Erase a volume.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.

     


     

             3%    Brother_MFC_7840W(2)

     

    If you were not printing anything at the time that report was generated, there may be a print job stuck in its queue. To address that possibility please read Resolve printer issues on your Mac - Apple Support.

  • by Jazztrpt43,

    Jazztrpt43 Jazztrpt43 Sep 19, 2016 10:24 PM in response to John Galt
    Level 1 (4 points)
    Desktops
    Sep 19, 2016 10:24 PM in response to John Galt

    Big time thanks, John.  While my slow performance issues started before I installed the CleanMyMac garbage, I think a backup, erase, and fresh install are in order.  I'll report back when I get things up and running. 

  • by Jazztrpt43,

    Jazztrpt43 Jazztrpt43 Sep 20, 2016 7:51 AM in response to Jazztrpt43
    Level 1 (4 points)
    Desktops
    Sep 20, 2016 7:51 AM in response to Jazztrpt43

    After a backup, erase, and fresh install things are back to normal.  Lesson learned.  Thanks for your help!