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Helpful answers
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Sep 19, 2016 2:01 PM in response to nobitby david.garcia1,I am experiencing exactly the same issue as you. With my latest iPhone 6, this never happened!
Obviously it was a different audio connector system (analog one).
Sincerely, is so rare and frustrating!!
I use the phone for work and I am making and receiving calls all day, and everytime I am receiving a call and I connect the Earpods, people do not heard me most of times.
Sometimes there is a delay and in 3 seconds after connecting, the audio is back.
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Sep 19, 2016 6:00 PM in response to david.garcia1by deggie,Take the headphones back and exchange them.
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Sep 19, 2016 6:16 PM in response to deggieby nobit,Same issue presents itself with my other headphones and the adaptor.
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Sep 20, 2016 11:03 AM in response to nobitby david.garcia1,Today I have been testing some new environments. When listening Music without headsets, when I connect the Earpods the sound does not switch and the song still sounds directly from the phone.
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Sep 20, 2016 11:05 AM in response to nobitby Jonathan UK,Hi
Other users have reported experiencing issues with both Apple and third-party headphones.
Apple is reportedly working on a fix.
In the meantime, I suggest letting Apple know that you are also experiencing problems:
More information (for example):
Problem with iPhone 7Plus, lightning to audio connector and inline controls