iTunes
Q: itunes store stops working after I click store
Hello, I am suing windows 7 64 bit and I just updated to 12.5.1.21 and my laptop says itunes has stopped working and I need to close the program after I click store. I can see my music and play it but cant go to the store. Under details it says:
| Problem Event Name: | APPCRASH |
| Application Name: | iTunes.exe |
| Application Version: | 12.5.1.21 |
| Application Timestamp: | 57d32fa7 |
| Fault Module Name: | WebKit.dll |
| Fault Module Version: | 7602.1050.4.5 |
| Fault Module Timestamp: | 57c12000 |
| Exception Code: | c0000005 |
| Exception Offset: | 0000000000645e36 |
| OS Version: | 6.1.7601.2.1.0.768.3 |
| Locale ID: | 1033 |
| Additional Information 1: | 1761 |
| Additional Information 2: | 1761434aed254db142ae93beb247cc5f |
| Additional Information 3: | 6ca1 |
| Additional Information 4: | 6ca18a1a75b11fdbffdfc657fe0130df |
I have tried redownloading/installing it and repairing it and restarting my cpu but nothing seems to help.
Thank you,
Windows 7
Posted on Sep 18, 2016 9:14 AM
