Q: Time capsule failure to connect to new Modem?
To whom it may concern;
My time capsule which was purchased back in late 2015, doesn't want to connect to my new cable modem. Show's connected on the status bar but no online access. I have to do a direct connection with my modem and computer. I can't locate its serial number either, its missing the gray serial number sticker. I was told by a comcast rep that I may need to get a new wireless router, such as the Netgear CM 600. That do to new technology, etc sometimes the Docsis 3.0 modem have issues with apple products. Not sure if this is a correct statement? Also, how do I make sure that my timecapsule has the latest firmware updates, etc?
Since I can't connect it to the internet, not sure how I can get this to work. Trying to contact customer service has bee in a PITA.
Thanks!
Airport Time capsule 5th Gen
Posted on Sep 19, 2016 10:57 AM