-
All replies
-
Helpful answers
-
Sep 20, 2016 6:21 AM in response to drebajeby irina_w,Greetings, drebaje. Thanks for using Apple Support Communities.
Congratulations on your new iPhone 7 on iOS 10! It appears that after having set your new iPhone up from your old iPhone 6 on iOS 10's backup, you're not able to search for text contained in the restored messages. Since they're located on your new phone, those should be included. I'll be glad to helpl
Restore your iPhone, iPad, or iPod touch from a backup -- Back up your iPhone 7 then restore that backup to your phone.Have a great day!
-
Sep 24, 2016 7:30 AM in response to drebajeby MacUserAE,I Have the same issue on my and my wife's 7Plus. we both upgraded from 6s plus and the old messages (prior to restore) are not searchable. my daughters iphone 7 is just fine. I tried doing all the suggestions I can find, log out of iCloud and back in, toggle iMessages off and on, changing the language, turning spotlight off for messages and restarting the phone. I even restored one of the two phones from backup and the only searchable messages where the ones after the second restore. I have spoken to AppleCare and they sent it to engineering who wanted to see screen shots. After I provided screen shots their response yesterday was to upgrade to 10.0.2 and once again we are still stuck with the same problem. It certainly seems that the old messages are not being indexed and it is definitely a bug. Just not sure why it is isolated to the two iPhone 7Plus and the iPhone 7 is okay.
-
Sep 28, 2016 1:40 PM in response to MacUserAEby Psytroniks,Yeah same exact issue and results as MacUserAE. Patiently waiting for a solution...
