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Q: Iphone activation lock

Q:iphone activation issues

I erased my new iphone in order to use move to iOS feature. Thereafter while setting the phone, action prompt came up asking to put apple id credentials linked with the phone. My own credentials are not working . Not sure how to proceed now

iPhone 6s Plus, iOS 10

Posted on Sep 20, 2016 6:59 AM

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Q: Iphone activation lock

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  • Helpful answers

  • by Niel,

    Niel Niel Sep 20, 2016 7:02 AM in response to Sssokgmail
    Level 10 (314,289 points)
    Mac OS X
    Sep 20, 2016 7:02 AM in response to Sssokgmail

    If you're the device's original owner, take the device and its purchase receipt to a physical Apple Store.

    If not, but you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.

    If neither of the above applies, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)


    (144760)

  • by imobl,

    imobl imobl Sep 20, 2016 7:03 AM in response to Sssokgmail
    Level 5 (7,162 points)
    iPhone
    Sep 20, 2016 7:03 AM in response to Sssokgmail

    If this is truly a new iPhone, take the receipt (showing the serial number)

    from Apple or Apple authorized iPhone retailer to the nearest Apple store

    where they may assist you.

     

    If this is just a iPhone that is new to you but previously used, only the person

    who initiated the Activation Lock can remove it. Ask the seller for assistance

    or a refund. If purchased via eBay or other site that provides buyer protection,

    immediately file a claim if the iPhone was not listed as Activation Locked.

  • by ckuan,

    ckuan ckuan Sep 20, 2016 7:03 AM in response to Sssokgmail
    Level 7 (34,315 points)
    Sep 20, 2016 7:03 AM in response to Sssokgmail

    Sounds like you have the iPhone from someone or somewhere and his/her Apple ID is still connected to it.

    Where was the iPhone bought?

  • by Sssokgmail,

    Sssokgmail Sssokgmail Sep 20, 2016 7:18 AM in response to Niel
    Level 1 (8 points)
    iPhone
    Sep 20, 2016 7:18 AM in response to Niel

    so no way to reactive it.

  • by KiltedTim,

    KiltedTim KiltedTim Sep 20, 2016 7:14 AM in response to Sssokgmail
    Level 9 (56,430 points)
    Mac OS X
    Sep 20, 2016 7:14 AM in response to Sssokgmail

    Whoever purchased the phone for you did not get it from a legitimate source. It's a used phone that is activation locked with someone else's account. Send it back and get your money back if you can.

     

    There is no way to bypass the activation lock.

  • by ckuan,

    ckuan ckuan Sep 20, 2016 7:18 AM in response to Sssokgmail
    Level 7 (34,315 points)
    Sep 20, 2016 7:18 AM in response to Sssokgmail

    Well, you have a brick. It was modified and erasing put the lock back.

    iPhones from Japan are carrier locked and they are not known to service unlocking. 

  • by Niel,

    Niel Niel Sep 20, 2016 7:22 AM in response to ckuan
    Level 10 (314,289 points)
    Mac OS X
    Sep 20, 2016 7:22 AM in response to ckuan

    and they are not known to service unlocking.

     

    That’s no longer true. All of the Japanese carriers now offer it.

     

    (144761)

  • by ckuan,

    ckuan ckuan Sep 20, 2016 7:25 AM in response to Niel
    Level 7 (34,315 points)
    Sep 20, 2016 7:25 AM in response to Niel

    Thanks Niel. Updated.