stuckapple1

Q: Errors in importing photos with iOS 10.0.1?

Hello, Hope to get your help quick! 

It seems this error happened after updated iOS10.0.1.   I tried to transfer photos and videos from iPhone 6 to my Mac mini, all the software is up to date.

2 messages pop up, one from iTunes with "Invalid response was received from the device" and another one from iPhoto saying "Unlock passcode".

I tried all the solutions like rebooting my Mac mini, restarting iPhones (both mine and my child's) and unlocking password manually.  Cabled to PC and did the same, but didn't work at all.

I checked System > General > iTunes Wi-Fi Sync but was not applicable to click "Sync Now".

Any h

iPhone 6, iOS 10

Posted on Sep 19, 2016 9:04 AM

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Q: Errors in importing photos with iOS 10.0.1?

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  • by becky_s22,

    becky_s22 becky_s22 Sep 20, 2016 7:49 AM in response to stuckapple1
    Community Specialists
    Sep 20, 2016 7:49 AM in response to stuckapple1
    Hi stuckapple1,

    I understand that you have updated your iPhone to iOS 10, but now when trying to sync it with your computer, you are receiving a error that an "Invalid response was received from the device". I know it's important to sync data to your iPhone, so I'm happy to help.

    From your description, it sounds like there may be an issue with the USB connection. This article has more information on this error:

    Get help with iOS update and restore errors - Apple Support

    Check your USB connections

    If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:

    • 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
    • 2000, 2001, 2002, 2005, 2006, 2009
    • An error message that includes, "invalid response"

    Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:

    1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable. 
    2. Switch to a different USB port on your computer. Don't plug into your keyboard.
    3. Plug into a different computer.
    4. If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.

    If the issue continues, contact Apple Support.

     



    Thanks for using the Apple Support Communities. Cheers!