Jaalwine

Q: iPhone 7 gps and cell dropping

So, had my new phone for about 4 hours now and have had both GPS and cell service drop at the same time at least 8 times- typically only for about 2 minutes but as I was traveling and using navigation it was very difficult. Anyone else had this problem?

 

iphone 7 not listed  as a product in this forum yet...

Posted on Sep 16, 2016 11:43 AM

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Q: iPhone 7 gps and cell dropping

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  • by sterling r,

    sterling r sterling r Sep 17, 2016 9:29 AM in response to Jaalwine
    Community Specialists
    Sep 17, 2016 9:29 AM in response to Jaalwine

    Thanks for joining Apple Support Communities, Jaalwine!

    Congratulations on your new iPhone 7 too! I know when I have GPS turned on, I need it to work as I'm lousy with directions. I like to see my next turn before it comes up. Since your GPS and cell service are tied together somewhat, I'll be glad to help with both.​

    About privacy and Location Services in iOS 8 and later -- Knowledge is power. Understanding how Location Services works to get you where you're going or find the things you need can be helpful.

    If you can‘t connect to a cellular network or cellular data -- Since your carrier signal is dropping, here are the steps to remedy the situation.

     

    Happy Trails!

  • by toebone7,Helpful

    toebone7 toebone7 Sep 17, 2016 7:37 PM in response to Jaalwine
    Level 1 (24 points)
    iPhone
    Sep 17, 2016 7:37 PM in response to Jaalwine

    I'm on verizon with the iPhone 7 128GB black, and have had GPS and cellular service drop out about 10 times as well on a 2 hour road trip.  Just like you, It drops for about 3 minutes.  For me, its popped back into 3G when it comes back...in areas I know have full bars of 4G LTE on my last phone.

  • by vetteman7611,

    vetteman7611 vetteman7611 Sep 18, 2016 10:30 AM in response to Jaalwine
    Level 1 (4 points)
    Sep 18, 2016 10:30 AM in response to Jaalwine

    I have the same Problem also, I drive for Uber and Lyft so can not have this happening, really ***** was like my 6s plus didnt have a issue now new does?  anyhoo did you ever figure it out? if so what did you have to do

  • by toebone7,

    toebone7 toebone7 Sep 18, 2016 10:40 AM in response to vetteman7611
    Level 1 (24 points)
    iPhone
    Sep 18, 2016 10:40 AM in response to vetteman7611

    i hope they fix this asap bc I'm wholly reliant on gps.

  • by drewsheltie,

    drewsheltie drewsheltie Sep 19, 2016 5:57 PM in response to Jaalwine
    Level 1 (4 points)
    Sep 19, 2016 5:57 PM in response to Jaalwine

    I also have a problem with GPS losing signal after about 15 minutes when I am driving. I rely on Waze to help avoid traffic and every time I have used my new 7+ GPS loses signal. I have to turn phone off and then back on for it to work again.

  • by newojowen,

    newojowen newojowen Sep 19, 2016 8:00 PM in response to Jaalwine
    Level 1 (4 points)
    Apple Music
    Sep 19, 2016 8:00 PM in response to Jaalwine

    +1 GPS & cell service drops, especially noticeable while using Waze.

  • by dsgrce,

    dsgrce dsgrce Sep 19, 2016 8:28 PM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 19, 2016 8:28 PM in response to Jaalwine

    +1  i'm having. the same issue here on Verizon in MA. Upgraded to iPhone 7 from my 5S. Never had this issue until this upgrad.

  • by jpartain89,

    jpartain89 jpartain89 Sep 19, 2016 10:37 PM in response to Jaalwine
    Level 1 (4 points)
    Sep 19, 2016 10:37 PM in response to Jaalwine

    i have the same issue as well. It starts either as soon as I start a navgation app or about 2 to 5 mins into it. Then, after about 5 to 10 mins it then will miraculously begin working again. Tho, my issue is GPS only.

     

    and this is every app that uses GPS within that timeframe. doesn't matter which app I use.

  • by DGalanter,

    DGalanter DGalanter Sep 20, 2016 4:06 AM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 20, 2016 4:06 AM in response to Jaalwine

    This is happening to me as well. Same issue, sometimes different locations. No issues on my old 6, but issues on my 7, my brother's 7, and my sister-in-law's 7 plus.

  • by DGalanter,

    DGalanter DGalanter Sep 20, 2016 4:07 AM in response to sterling r
    Level 1 (4 points)
    iPhone
    Sep 20, 2016 4:07 AM in response to sterling r

    I have tried all these steps, talked to Verizon and Apple Support. No help. Same issue, different locations sometimes, and so there seems to be some issue with the 7.

  • by ViperD,

    ViperD ViperD Sep 20, 2016 7:06 AM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 20, 2016 7:06 AM in response to Jaalwine

    Same problem here, although I lose GPS signal more frequently than cell signal.  Hard restarting the iPhone 7+ (by pressing the sleep and volume down) button fixes the problem for a few minutes, and then the GPS signal is lost again. 

    As was mentioned in someone else's previous post, this is noticeable in Waze because Waze will tell you when there is no or weak GPS signal.  In Apple Maps I can tell that GPS isn't working because my location is way off or slow to update (probably using cell towers for positioning).

  • by dsgrce,

    dsgrce dsgrce Sep 20, 2016 7:18 AM in response to Jaalwine
    Level 1 (4 points)
    iPhone
    Sep 20, 2016 7:18 AM in response to Jaalwine

    Adding some trouble shooting that I've done so far:

    • Resetting Network Settings - No Effect
    • Remote Diagnostics with Apple Support - No Issue shown to Apple
    • Verizon Reset (thats what they called it, not really sure what they did on their side) - No Effect
    • Turning off LTE - Positive results
    • Factory reset - Doing this today, will have to update later with results

     

    So far turning off LTE service on the phone led to my signal not dropping on my commute to work, where it was dropping three to five times in either direction with LTE on. I just did my factory reset and will see what happens on my drive home later.

  • by mutual74,

    mutual74 mutual74 Sep 20, 2016 7:20 AM in response to Jaalwine
    Level 1 (4 points)
    Sep 20, 2016 7:20 AM in response to Jaalwine

    I am also having continuous problems "No Service" with my iPhone 7.  It keeps dropping cell/gps service (Verizon) when I am using either Waze or Google Maps.  And it isn't due to low cell signal.  Incredibly frustrating!!  I never had this problem with my 5S...  I spoke with AppleCare and with Verizon.  None of their suggestions (e.g. restarting phone, reinserting SIM card) have helped.  I'm starting to think the iPhone 7 is a lemon!!

  • by Jaalwine,Helpful

    Jaalwine Jaalwine Sep 20, 2016 10:04 AM in response to Jaalwine
    Level 1 (22 points)
    iPhone
    Sep 20, 2016 10:04 AM in response to Jaalwine

    So- I took a call from a software engineer last night regarding this proble. Apparently we aren't the only ones having it. He sent me a "packet" that I installed to that the telephony log can be created but I haven't had the issue since installing it. Hopefully it will happen again soon (might need to take a longer drive tonight) and they can work on a solution. Just wanted to keep all updated that we are NOT crazy and Apple is doing something about it

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