TMW2
Level 1
(4 points)
Q: iTunes can't connect to iPad since upgrade 10.0.1
I have an iPad air2, recently upgraded to 10.0.1.
My computer is iMac, Mac OS X version 10.7.5
Since the upgrade, when I try to sync, I get the following message:
"iTunes could not connect to the iPad "iPad" because an invalid response was received from the device"
Exactly the same has happened with my iPhone5.
Am I missing a trick?
iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)
Carolyn Samit
Level 10
(122,437 points)
Hi,
Your Mac must be running v10.9.5 or later to run iTunes > http://www.apple.com/itunes/download/
Since v10.9 (Mavericks) is no longer available from the App Store, see if your Mac can upgrade to v10.11 El Capitan,
Upgrade to OS X El Capitan - Apple Support
That would allow you to install the latest version of iTunes 12.5.1 so you can sync your iPad.
** If you decide to upgrade to El Capitan, make sure to backup all your data first then upgrade
