ChiefTolu

Q: An invalid response was received from the device?

For at least the past year, I haven't been able to sync my phone with iTunes.  It either freezes, or, recently, has been giving me an "Invalid response blah blah" error.  I made two threads to no response.  Does anyone know how to fix this?  Can Apple make software that isn't complete ****?

iPhone 4S, iOS 6.0.2

Posted on Jun 24, 2013 2:31 PM

Close

Q: An invalid response was received from the device?

  • All replies
  • Helpful answers

Previous Page 2 of 4 last Next
  • by Monkeynuticles,

    Monkeynuticles Monkeynuticles Mar 8, 2014 6:07 AM in response to ChiefTolu
    Level 1 (0 points)
    Mar 8, 2014 6:07 AM in response to ChiefTolu

    OK, I had same error (no code) that said my iPhone could not connect to iTunes, no response from device, etc. I was able to get around it last night.

     

    Background is that I had not sync'd my phone to my Dell Windows 7 laptop since early December. I had also done iOS upgrade, and am current rev (7.0.6)

     

    Also my iTunes at rev 11.1.5.5

     

    First thing I tried was rolling back my iTunes version to when I knew it worked, no help

     

    The shut down my anti virus, no help.

     

    Went to control panel\system\device manager and tried to re-install iPhone driver. It said the driver was current, and took no action (I think this is related).

     

    This is where I regret being hasty. I used task manager to shut down iTunesHelper.exe, and AppleMobileDeviceHelper.exe*32.

     

    After closing these two, I restarted iTunes and reconnected my iPhone, and it worked. One thing interesting I noticed. After using task manager toshut down the 2 running Apple related executables, when I plugged my phone back in, it reinstalled the iPhone driver. This leads me to belive that my driver was corrupted, but the running programs didn't recognize the need to reinstall the driver because it was looking for a rev, not a corruption.. Next time, I would shut the exe's down one at a time and re-open iTunes, reconnect phone after each to see what happens.

     

    I know this may not be the end all, be all, but maybe it will give you somewhere to start. If it happens to mine again, I'll redo thisone step at a time and repost.

  • by Leftonred,

    Leftonred Leftonred Sep 16, 2014 5:30 AM in response to ChrisJ4203
    Level 1 (0 points)
    Sep 16, 2014 5:30 AM in response to ChrisJ4203


    Thanks Chris,  All of a sudden I was receiving the same error in addition to the iPhone asking me each time I connected it to the computer to trust it.

     

    "3. Try a different USB 30-pin dock-connector cable."

     

    The above suggestion is what worked.

     

    Lefty - Leftonred Photography

  • by sdharkar,

    sdharkar sdharkar Sep 10, 2015 6:36 PM in response to ChrisJ4203
    Level 1 (0 points)
    Sep 10, 2015 6:36 PM in response to ChrisJ4203

    I just disabled Kaspersky and reconnected phone , it worked fine with itunes, I believe the latest version of kaspersky has lot of issues with recognising certificates which causes this problem & an indication would be the notification from kaspersky when one connects iphone via cord to PC

  • by blair35,

    blair35 blair35 Oct 6, 2015 11:37 AM in response to ChiefTolu
    Level 1 (0 points)
    Oct 6, 2015 11:37 AM in response to ChiefTolu

    I have the exact same problem and I'm trying to connect to a macbook. I've never had a problem syncing my music when I used windows, so yeah it very well could be a computer problem. I've done everything listed on this forum and unfortunately I've had to come to the conclusion that apple products really are **** because nothing worked. My theory is that since itunes is OWNED by apple, they have the authority to deny you access to music that wasn't purchased from them. I'm betting that's why this specific issue happens ESPECIALLY when using an apple computer. I think the best way to solve your problem is to get a windows computer and sync your iphone to that.

     

    My anger derives from nearly all my music being deleted after trying to connect my phone to this computer. Now my macbook won't even recognize my iphone when I connect it AND I have no music AND I can't ever add more music.

     

    Thanks a lot apple,

  • by johnthenomad,

    johnthenomad johnthenomad Oct 13, 2015 7:58 PM in response to blair35
    Level 1 (0 points)
    Oct 13, 2015 7:58 PM in response to blair35

    I am on Vista and after the latest 12.3 update to the iTunes software, iTunes no longer recognizes my iPod... with iTunes saying the iPod gives an "invalid response".  I tried completely uninstalling Kaspersky and then uninstalling and re-installing iTunes but still get the "invalid response" message.

    The only way I could get it working again is to do a system restore to back-out the iTunes update to the older release and then it sees my iPod again.

    Is this just Apple's way of forcing me to buy a new iPod?

  • by johnthenomad,

    johnthenomad johnthenomad Oct 28, 2015 12:28 PM in response to johnthenomad
    Level 1 (0 points)
    Oct 28, 2015 12:28 PM in response to johnthenomad

    I found that, starting with iTunes 12.3, iTunes no longer recognizes 1st generation iPod Touch devices running the standard IOS from Apple you have to load some after-market firmware like this from Felixbruns http://www.felixbruns.de/iPod/firmware/.

    You can find the instructions here iTunes 12.3 issue with iPod Touch

  • by taylortot818,

    taylortot818 taylortot818 Sep 12, 2016 8:47 AM in response to ChiefTolu
    Level 1 (4 points)
    Sep 12, 2016 8:47 AM in response to ChiefTolu

    very simple fix. I kept having this happen to me and i tried all of the options down below. What i simply did was reset my network settings on the phone.

    Reset network settings:

    Settings>General>reset>reset network settings.

    allow it to restart and then plug it back into the computer.

    Good luck!

  • by audiomodder,

    audiomodder audiomodder Sep 14, 2016 7:44 PM in response to Lawrence Finch
    Level 1 (4 points)
    Sep 14, 2016 7:44 PM in response to Lawrence Finch

    apple is no God, Lawrence. 

     

    ran into this problem with a customer today, and per this suggestion, was chasing my tail in circles reinstalling Windows 7 USB drivers, checking BIOS, options, and other stuff.  The phone is not jailbroken in any way.

     

    Turns out it was iTunes.  It needed to be updated, yet again.  Typical apple giving completely unhelpful error messages.

  • by tokeekee,

    tokeekee tokeekee Sep 18, 2016 2:44 PM in response to Lawrence Finch
    Level 1 (4 points)
    Sep 18, 2016 2:44 PM in response to Lawrence Finch

    Having same problem. Using iMac. Running Lion. Tried different usb cables, no success. Backed the my iPhone 6S Plus with the first usb cable on Sept. 3, 2016 anticipating the new IOS. Any idea??? 

  • by madmage816,

    madmage816 madmage816 Sep 20, 2016 11:49 AM in response to ChiefTolu
    Level 1 (4 points)
    Sep 20, 2016 11:49 AM in response to ChiefTolu

    I experienced the same issue with an iPad and iPhone SE just after updating their OS to v10.

    The computer I was attempting to sync was an All-in-One Desktop running Mac OS X v 10.6.8.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 20, 2016 11:58 AM in response to madmage816
    Level 9 (59,474 points)
    iPhone
    Sep 20, 2016 11:58 AM in response to madmage816

    madmage816 wrote:

     

    I experienced the same issue with an iPad and iPhone SE just after updating their OS to v10.

    The computer I was attempting to sync was an All-in-One Desktop running Mac OS X v 10.6.8.

    Syncing with iOS 10 on the Mac requires the latest version of iTunes, 12.5.1, and at least OS X 10.9.5. This would explain you receiving the invalid response error.

  • by Dena Cochina,

    Dena Cochina Dena Cochina Sep 21, 2016 9:29 PM in response to ChiefTolu
    Level 1 (4 points)
    Sep 21, 2016 9:29 PM in response to ChiefTolu

    3 years later, and I'm having the same problem with my brand new iPhone 7. I'm on a Mac, iTunes is updated…and it just simply doesn't work. So frustrated.

  • by rachidbeth,

    rachidbeth rachidbeth Sep 22, 2016 4:47 AM in response to ChiefTolu
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 4:47 AM in response to ChiefTolu

    uninstall the iTunes from laptop and it is done. 100% works

  • by rachidbeth,

    rachidbeth rachidbeth Sep 22, 2016 4:49 AM in response to tokeekee
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 4:49 AM in response to tokeekee

    uninstall the iTunes from laptop and reinstall it and  it is done. 100% works. Happened with me after upgrading to ios 10

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 22, 2016 6:26 AM in response to Dena Cochina
    Level 9 (59,474 points)
    iPhone
    Sep 22, 2016 6:26 AM in response to Dena Cochina

    Did you read my post above yours? DO you have iTunes 12.5.1 installed? It requires OS X 10.9.5 or above.

Previous Page 2 of 4 last Next