melfrom CT

Q: I cloud backup saying I need to contact administrator on home computer?

I have Itunes on one computer in the house.  It has all my music and apps backed up to the computer.  The ICloud is not working to use.  Says that I have to contact my administrator and on the phone (6s) itself the backup is grayed out.  If I am able to back up to the cloud will my music and apps save there too?  I ask because I logged on to another computer in the house that I want to use going forward.  I contacted support to help recognize an old IPOD nano to get all my new songs.  When we trouble shooted all options the tech had me uninstall Itunes and when I reinstalled, all my music and apps were gone.  I am afraid to Now I don't know how to get it back and I am very concerned that if we try anything else I will lose it from the computer it is on- so I think backing up to the cloud is crucial, but I did not know if that was just for photos, calendar, contacts.  I did not see that it backed up music and apps.  Thanks for any help.  Very frustrating.  Now I don't even care about the nano- just want to make sure my music and apps stay.

iPhone 6s, iOS 10

Posted on Sep 20, 2016 3:47 AM

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Q: I cloud backup saying I need to contact administrator on home computer?

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