n0r3mac
Level 1 (4 points)
Mac OS X

Q: Razer mouse crashes my computer now in MacOS sierra

Hi, I recently updated to macOS Sierra today but have come across an extremely  bad bug, every time I plug in my razer naga 2012 mouse my computer crashes like a windows blue screen. This is terrible for me as this is my only mouse and i dont have a time machine drive to restore back to el capitan.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 20, 2016 2:12 PM

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n0r3mac

Q: Razer mouse crashes my computer now in MacOS sierra

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 20, 2016 2:19 PM in response to n0r3mac
    Level 10 (271,755 points)
    Desktops
    Sep 20, 2016 2:19 PM in response to n0r3mac

    Talk to the manufacturer. Most likely the driver is not compatible. Use an Apple mouse model.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 20, 2016 2:25 PM in response to n0r3mac
    Level 5 (5,753 points)
    Mac OS X
    Sep 20, 2016 2:25 PM in response to n0r3mac

    My Logitech Mouse M510 no longer works in Sierra. Logitech has not updated the mouse to use their newer software Logitech Options. I had to buy a new mouse that works with Sierra.

     

    I suspect that your 2012 mouse might be in the same predicament as my Logitech mouse. If you ever had an Apple mouse, you should be OK to use it with Sierra.

     

    In the future, never update without backing up first.

  • by n0r3mac,

    n0r3mac n0r3mac Sep 20, 2016 2:39 PM in response to dianeoforegon
    Level 1 (4 points)
    Mac OS X
    Sep 20, 2016 2:39 PM in response to dianeoforegon

    I was able to sort of fix it by uninstalling all the razer drivers but the keyboard part isnt as functional (shift modifiers no longer work) unfortuneatly the razer naga is my favourite video editing mouse and being able to use one is extremely important to me, hopefully razer creates new drivers for MacOS sierra or it looks like my next computer is going to be a windows one.

  • by TeenTitan,

    TeenTitan TeenTitan Sep 20, 2016 7:39 PM in response to n0r3mac
    Level 4 (2,531 points)
    Mac OS X
    Sep 20, 2016 7:39 PM in response to n0r3mac

    Big Razor Fan!

     

    Have you tried plugging the mouse in while in safeboot? Does the issue still happen?

     

    Have you checked for new macOS mouse drivers from Razor?

    Have you contacted Razor Support?