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All replies
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Helpful answers
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Sep 20, 2016 2:32 PM in response to georgefromaptosby Tesserax,Sorry, but that is not enough information in order for us to assist you with potential solution.
- Which exact version of the Time Capsule (TC) to you have?
- What are the make & model of your other networking hardware? Modem, gateway, other routers?
- Has this always been an issue or did it just start happening?
- What are you using to measure Wi-Fi performance to know that it is degraded?
- What have you done, so far, to try to resolve this yourself?
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Sep 20, 2016 2:41 PM in response to Tesseraxby georgefromaptos,Timecapsule serial # - C86J19KXDM73
It just started happening when I upgraded a comcast modem to an ARRIS TM722G/CT
Using speediest.net
Have just tried to research the issue
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Sep 20, 2016 2:53 PM in response to georgefromaptosby Tesserax,Ok, I see you have a 4th gen. 802.11n Time Capsule.
Anytime you change networking hardware or ISPs, it is always a good idea to perform a complete power recycle of your networking equipment. For details on how to do so, check out the following AirPort User tip. Please post back your results.
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Sep 20, 2016 3:41 PM in response to Tesseraxby georgefromaptos,It did not help but:
- I'm not sure I followed the steps religiously and
- I have an extender which I didn't disable before I started the process so...
I will repeat it but need the computer now. I will redo this later.
G
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Sep 23, 2016 11:24 AM in response to georgefromaptosby georgefromaptos,Finally did a factory default reset on capsule and results are still poor. What now?
George
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Sep 23, 2016 11:52 AM in response to georgefromaptosby georgefromaptos,Now in desperation I tried to "restore default settings" on airport utility for the base station and it says "restoring" and I cannot quit Airport Utility. Can't even shut down my computer??
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Sep 23, 2016 11:59 AM in response to georgefromaptosby Tesserax,Unfortunately, both the 1st & 4th generation Time Capsules have been somewhat problematic. Of those most have been related to failing power supplies.
Most consumer-grade Wi-Fi equipment typically lasts around 5 years. These two generations did not so as well. The 4th generation came out in Jun. 2011 and were discontinued in 2013 ... so it's somewhere in that range.
At this point you may want to consider replacing it.
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Sep 23, 2016 12:01 PM in response to Tesseraxby georgefromaptos,how about -- I tried to "restore default settings" on airport utility for the base station and it says "restoring" and I cannot quit Airport Utility. Can't even shut down my computer??"
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Sep 23, 2016 12:04 PM in response to georgefromaptosby Tesserax,Not sure why that is happening. Have you also tried to force quit the AirPort Utility?
... or used <Option><Command><esc> to force quit it?
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Sep 23, 2016 12:09 PM in response to Tesseraxby georgefromaptos,I pulled the plug and restarted that way and the restoring went away. Thanx for all your help
GS