georgefromaptos

Q: wifi is degrade using airport time capsule

wifi is degrade using airport time capsule

Mac Pro, Mac OS X (10.7)

Posted on Sep 20, 2016 2:25 PM

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Q: wifi is degrade using airport time capsule

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  • by Tesserax,

    Tesserax Tesserax Sep 20, 2016 2:32 PM in response to georgefromaptos
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    Sep 20, 2016 2:32 PM in response to georgefromaptos

    Sorry, but that is not enough information in order for us to assist you with potential solution.

    • Which exact version of the Time Capsule (TC) to you have?
    • What are the make & model of your other networking hardware? Modem, gateway, other routers?
    • Has this always been an issue or did it just start happening?
    • What are you using to measure Wi-Fi performance to know that it is degraded?
    • What have you done, so far, to try to resolve this yourself?
  • by georgefromaptos,

    georgefromaptos georgefromaptos Sep 20, 2016 2:41 PM in response to Tesserax
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    Sep 20, 2016 2:41 PM in response to Tesserax

    Timecapsule serial #  - C86J19KXDM73

    It just started happening when I upgraded a comcast modem to an ARRIS TM722G/CT

    Using speediest.net

    Have just tried to research the issue

  • by Tesserax,

    Tesserax Tesserax Sep 20, 2016 2:53 PM in response to georgefromaptos
    Level 9 (54,684 points)
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    Sep 20, 2016 2:53 PM in response to georgefromaptos

    Ok, I see you have a 4th gen. 802.11n Time Capsule.

     

    Anytime you change networking hardware or ISPs, it is always a good idea to perform a complete power recycle of your networking equipment. For details on how to do so, check out the following AirPort User tip. Please post back your results.

  • by georgefromaptos,

    georgefromaptos georgefromaptos Sep 20, 2016 3:41 PM in response to Tesserax
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    Sep 20, 2016 3:41 PM in response to Tesserax

    It did not help but:

    • I'm not sure I followed the steps religiously and
    • I have an extender which I didn't disable before I started the process so...

    I will repeat it but need the computer now.  I will redo this later.

     

    G

  • by georgefromaptos,

    georgefromaptos georgefromaptos Sep 23, 2016 11:24 AM in response to georgefromaptos
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    Sep 23, 2016 11:24 AM in response to georgefromaptos

    Finally did a factory default reset on capsule and results are still poor.  What now?

     

    George

  • by georgefromaptos,

    georgefromaptos georgefromaptos Sep 23, 2016 11:52 AM in response to georgefromaptos
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    Sep 23, 2016 11:52 AM in response to georgefromaptos

    Now in desperation I tried to "restore default settings" on airport utility for the base station and it says "restoring" and I cannot quit Airport Utility.  Can't even shut down my computer??

  • by Tesserax,

    Tesserax Tesserax Sep 23, 2016 11:59 AM in response to georgefromaptos
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    Sep 23, 2016 11:59 AM in response to georgefromaptos

    Unfortunately, both the 1st & 4th generation Time Capsules have been somewhat problematic. Of those most have been related to failing power supplies.

     

    Most consumer-grade Wi-Fi equipment typically lasts around 5 years. These two generations did not so as well.  The 4th generation came out in Jun. 2011 and were discontinued in 2013 ... so it's somewhere in that range.

     

    At this point you may want to consider replacing it.

  • by georgefromaptos,

    georgefromaptos georgefromaptos Sep 23, 2016 12:01 PM in response to Tesserax
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    Sep 23, 2016 12:01 PM in response to Tesserax

    how about  -- I tried to "restore default settings" on airport utility for the base station and it says "restoring" and I cannot quit Airport Utility.  Can't even shut down my computer??"

  • by Tesserax,

    Tesserax Tesserax Sep 23, 2016 12:04 PM in response to georgefromaptos
    Level 9 (54,684 points)
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    Sep 23, 2016 12:04 PM in response to georgefromaptos

    Not sure why that is happening. Have you also tried to force quit the AirPort Utility?

     

    ... or used <Option><Command><esc> to force quit it?

  • by georgefromaptos,

    georgefromaptos georgefromaptos Sep 23, 2016 12:09 PM in response to Tesserax
    Level 1 (8 points)
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    Sep 23, 2016 12:09 PM in response to Tesserax

    I pulled the plug and restarted that way and the restoring went away.  Thanx for all your help

     

    GS