25uRabbit
Level 1 (4 points)
iPhone

Q: iMessage and SMS not working in iOS 10

Newest update, iOS 10. iPhone 6 S.

 

Since updating, my iPhone will not send iMessages to other iPhone users, and won't send SMS to non-iPhone users.

 

So, folks that I was using iMessage with before now get SMS from me, while non-iPhone users get nothing except images, including the silly new doodles.

iPhone 6s, iOS 10

Posted on Sep 20, 2016 3:56 PM

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25uRabbit

Q: iMessage and SMS not working in iOS 10

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  • Helpful answers

  • by Ulexes138,

    Ulexes138 Ulexes138 Sep 21, 2016 10:57 AM in response to 25uRabbit
    Community Specialists
    Sep 21, 2016 10:57 AM in response to 25uRabbit

    Hello 25uRabbit, 

    Thanks for reaching out to the Apple Support Community. I know how important it is to keep up on your messages, and I'd like to help get yours working again. 

    Whenever we see behavior like this after an update, it can help to restart your device, but if you've already done that, or if it does not work, I'd recommend signing out of your Messages settings to make sure you have a good connection to both your wireless carrier and to the iMessage server.

    You can sign out by going to Settings > Messages > Send And Receive. Tap on your Apple ID and select "Sign Out". Afterwards, restart your iPhone again and then sign back in.

      

  • by 25uRabbit,

    25uRabbit 25uRabbit Sep 21, 2016 3:27 PM in response to 25uRabbit
    Level 1 (4 points)
    iPhone
    Sep 21, 2016 3:27 PM in response to 25uRabbit

    Yes, I have tried both restarting the devices and logging out and back in on all devices using my phone number for iMessage (phone and MacBook Pro). I've also restored to the most recent backup since the update. It appears that iMessage may be working now, but not SMS.