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Helpful answers
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Sep 20, 2016 6:02 PM in response to abmannby sarah_s1,Hi abmann,
Thanks for using the Apple Support Communities. We're sorry to hear that you are having these issues with your iPhone and your computer. If you are seeing an icon screen on your iPhone directing you to connect it to iTunes, and/or iTunes on your Windows machine isn't launching, you may find the troubleshooting steps outlined in the following articles helpful:
If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch - Apple Support
Fix unexpected quits or launch issues in iTunes for Windows - Apple Support
Regards.
