JVeeee

Q: New Iphone7: Can't download songs from playlist

I have just uploaded my music on my new Iphone7. However, a large number of the songs won't download and allow me to listen to them offline. When I touch the download icon next to the song it will turn around a few times and then revert. I have also tried to push the download icon for the entire playlist with the same result. Can anyone help?

iPhone, iOS 10

Posted on Sep 20, 2016 7:21 AM

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Q: New Iphone7: Can't download songs from playlist

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  • by sarah_s1,

    sarah_s1 sarah_s1 Sep 20, 2016 7:58 PM in response to JVeeee
    Community Specialists
    Sep 20, 2016 7:58 PM in response to JVeeee

    Hi JVeeee,

     

    Thanks for posting in the Apple Support Community! I understand you're not able to download your music for offline listening on your new iPhone 7. I like to listen to music all throughout the day, so I can understand wanting to make sure you have easy access to your music and playlists. I'm happy to offer some direction here. 

     

    The first thing I recommend to do is restart your iPhone then test this issue out again. 

    Restart your iPhone, iPad, or iPod touch

     

    Its also a good idea to test that your Wi-Fi connection is working. You can easily do this by opening Safari and going to Apple.com to make sure it loads. You may also want to try downloading your music on a different Wi-Fi network to rule out any issues with your Wi-Fi connection. 

     

    Next, I recommend to sign out of iTunes & App Store in Settings > iTunes & App Store. Tap on your Apple ID, then tap sign out. Keep in mind that this step will remove any music that you have downloaded for offline listening and you'll need to re-download it. After you sign out, sign back in, then make sure that your iCloud Music Library is turned on. When you sign in, make sure that you're signed in to the Apple ID that has your Apple Music membership.

    Turn on iCloud Music Library

     

    Take care!