Dustin.LindenSmith

Q: iTunes continues to display 5+GB of photo data usage after all photos have been deleted

Hello there,

 

I've had no luck finding this particular issue online; I don't know if I'm describing it clearly.

 

I have an old 16GB iPad (2nd gen I think?) that says I'm holding nearly 6 GB of photos on it when I sync with iTunes, and yet I've imported and deleted all of the photos on the device. There isn't a single photo in the Camera Roll at all anymore.

 

My wife has had similar problems with her iPhone; after importing and deleting photos, it seems like iTunes isn't correctly resetting the amount of data that's actually taken up by photos anymore.

 

Does this problem make any sense as I've described it? Short of restoring the iPad altogether, which I really don't want to do, is anyone here aware of how to get iTunes to report this usage correctly? This error is tying up more than one-third of my iPad's storage capacity!

 

With thanks,

Dustin.

 

Mac OS 10.9.3

iOS 7.0.2

iMac, OS X Mavericks (10.9.3)

Posted on Sep 30, 2014 11:37 AM

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Q: iTunes continues to display 5+GB of photo data usage after all photos have been deleted

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  • by michaeldg1,

    michaeldg1 michaeldg1 Nov 10, 2015 1:35 PM in response to Dustin.LindenSmith
    Level 1 (0 points)
    Nov 10, 2015 1:35 PM in response to Dustin.LindenSmith

    I had the same problem, but my cause was a little different. Sometimes 3rd party apps store photos on the phone without your knowledge. My culprit was the flickr app. Check the photo settings on your apps. For example, for Flickr:

    Settings / Privacy / Photos / Flickr

    So, I turned it off and back on and the problem was instantly fixed. Yeah!

    --

    Apple, a little more detail on what is taking up space would help a lot!

  • by 108name,

    108name 108name Nov 28, 2015 9:11 AM in response to scabthepoet
    Level 1 (0 points)
    Nov 28, 2015 9:11 AM in response to scabthepoet

    Hi,

    I hope this thank you goes toward paying you back for all the sleuthing you did. Worked like a charm and the date reset was as they say automatic!

    Aaron

  • by Smart works international,

    Smart works international Smart works international Dec 22, 2015 10:26 AM in response to Dustin.LindenSmith
    Level 1 (0 points)
    Dec 22, 2015 10:26 AM in response to Dustin.LindenSmith

    Settings>icloud>Photos> (turn Off) icloud photo library & icloud photo Sharing.

    refresh itunes. you have got your space back.

    thanks

  • by Malemouse,

    Malemouse Malemouse Jan 3, 2016 4:29 PM in response to scabthepoet
    Level 1 (5 points)
    Jan 3, 2016 4:29 PM in response to scabthepoet

    Exactly what I needed. I had 105 pictures that showed up no where, not in messages, photos, not in iTunes, nowhere. Set the date back and BOOM, 105 photos showed up in my recently deleted folder. Select all, delete, and sync. All better now.

     

    Don't forget to set your date back

  • by Haypha,

    Haypha Haypha Jan 6, 2016 7:36 PM in response to Dustin.LindenSmith
    Level 1 (0 points)
    Jan 6, 2016 7:36 PM in response to Dustin.LindenSmith

    i am having the same problem

    and non of the solutions here are working out for me , so what did you do ????

     

     

    PLEASE HELP ME !!!

    I'M GOING CRAZY

  • by atrdriver,

    atrdriver atrdriver Apr 10, 2016 12:01 PM in response to Dustin.LindenSmith
    Level 1 (4 points)
    Apr 10, 2016 12:01 PM in response to Dustin.LindenSmith

    iPhone 6 Plus, having this issue as well.  I show about 55,000 photos in general / about, but the albums that I deleted / Unsynced do not show in the Photos app. to Unsync them I had to create a blank directory and sync that through iTunes.  But while I can no longer see the photos they are still taking up space.  I tried setting the date back to the day that I purchased it, yet nothing shows up in deleted photos.  Help, is driving me crazy.

  • by ejsuleski,

    ejsuleski ejsuleski Aug 5, 2016 11:01 AM in response to scabthepoet
    Level 1 (4 points)
    Aug 5, 2016 11:01 AM in response to scabthepoet

    Brilliant - worked like a charm - THANK YOU!!

  • by MiltonAnnie,

    MiltonAnnie MiltonAnnie Sep 13, 2016 1:50 PM in response to Hogboy
    Level 1 (4 points)
    Sep 13, 2016 1:50 PM in response to Hogboy

    This worked for me when changing the date alone didn't. Thanks! I freed up over 14GB of space.

  • by ArashEdalat,

    ArashEdalat ArashEdalat Sep 20, 2016 8:50 PM in response to scabthepoet
    Level 1 (4 points)
    iPad
    Sep 20, 2016 8:50 PM in response to scabthepoet

    Thank you for comment.

     

    I tried this method several times and it did not work. Do you know by chance if there are other solutions?

    Do you if the icloud should on or off for this trick?

    My iphone showes 450MG left but I dont have any photos.

  • by Randeerolson,

    Randeerolson Randeerolson Sep 25, 2016 7:53 PM in response to scabthepoet
    Level 1 (8 points)
    Sep 25, 2016 7:53 PM in response to scabthepoet

    THank you, thank you! This was driving me crazy!! I couldnt figure outt why my phone was showing all my data used up when I had deleted all photos and videos. my Iphone 6s is still showing 1.45 GB of photos when I have none in these but ill tale it. Its way better than 7+GB. This worked well.

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