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Helpful answers
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Sep 21, 2016 3:32 AM in response to chequerubinby Ella Fitzgerald,Hello, restore your iPhone according to this instruction Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support
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Sep 21, 2016 7:43 PM in response to Ella Fitzgeraldby chequerubin,hi ella, thank you for your reply. but after restoring my iphone after awhile, my iphone screen freeze again.