rafeeq2016
Level 1 (4 points)
iPhone

Q: cant able to connect i messages and facetime

after updating to ios 10.1 i cant able to connect imessages and face time. and also my Phone number appears as UNKNOWN in settings and iam not able to change that

iPhone 6s, iOS 10

Posted on Sep 21, 2016 5:12 AM

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rafeeq2016

Q: cant able to connect i messages and facetime

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  • by jeremy_v,

    jeremy_v jeremy_v Sep 21, 2016 5:32 PM in response to rafeeq2016
    Community Specialists
    Sep 21, 2016 5:32 PM in response to rafeeq2016
    Hi rafeeq2016,


    I understand that you're having some trouble connecting to iMessage and FaceTime with your iPhone 6s. You've also described an issue that prevents you from changing your phone number from UNKNOWN in Settings. I'd like to help!

    Take a look at this website that gives some steps to try for your iMessage and FaceTime issue:

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

    After following all steps from the article above, be sure to follow the steps here if you're still experiencing these issues after 24 hours:

    Still not activated after a day? 

    It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

    1. Make sure that your device has the latest version of iOS.
    2. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    3. Contact Apple Support.

     


    Cheers!