stephenhesed

Q: 12.5.1.21 crash after update

I've tried to update to 12.5 iTunes and it does not seem to work:

 

I've tried un-install iTunes, re-installing it and it still shows this message when I try to open the software

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    iTunes.exe

  Application Version:    12.5.1.21

  Application Timestamp:    57d32fa7

  Fault Module Name:    CoreAudioToolbox.dll

  Fault Module Version:    7.10.7.0

  Fault Module Timestamp:    57860760

  Exception Code:    c000001d

  Exception Offset:    00000000005f96d0

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    18441

  Additional Information 1:    86a5

  Additional Information 2:    86a599f99c7c0b061be0ac10bc599c0b

  Additional Information 3:    821c

  Additional Information 4:    821cddb6b351734b163b930facf929fd

 

I've also tried to uninstall the following in order and re-installing, but it still does not work

  1. Apple Software Update
  2. Apple Mobile Device Support
  3. Bonjour
  4. Apple Application Support (iTunes 9 or later)

iPhone 7, iOS 10

Posted on Sep 20, 2016 9:00 AM

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Q: 12.5.1.21 crash after update

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Sep 21, 2016 7:22 AM in response to stephenhesed
    Community Specialists
    Sep 21, 2016 7:22 AM in response to stephenhesed
    Hey stephenhesed,

    If I understand correctly, you are having trouble updating iTunes.  It looks like you have already done some troubleshooting. 
    I would recommend you read this article, it has some steps outside of reinstalling iTunes and it components.  

    If you can't install or update iTunes for Windows - Apple Support

    Thank you for using Apple Support Communities. Have a good one. 

  • by turingtest2,

    turingtest2 turingtest2 Sep 21, 2016 7:30 AM in response to stephenhesed
    Level 10 (87,363 points)
    Apple TV
    Sep 21, 2016 7:30 AM in response to stephenhesed

    Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

    • C:\Program Files\Common Files\Apple\Apple Application Support or
    • C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    where the name of the Program Files folder may vary by region.

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

     

     

    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

     

     

    tt2