sharonfromkihei

Q: Rude Apple care specialist

RE: Apple care specialist that just hung up on me instead of providing me with any suggestion or help.

 

Is this what Apple has come to. I called with problems my phone is having since I just updated to ISO 10 and asked for suggestions on how to fix it. I told him I had tried everything I could find in "help".

He told me that there were no problems with ISO 10 go to an apple store and they can help and then hung up after seeing my serial number had no apple care attached to it. Do I need apple care when this is clearly because of the new software updated just put out by apple?

iPhone 6, iOS 10

Posted on Sep 19, 2016 11:06 AM

Close

Q: Rude Apple care specialist

  • All replies
  • Helpful answers

Previous Page 2
  • by sharonfromkihei,

    sharonfromkihei sharonfromkihei Sep 20, 2016 10:38 PM in response to John Galt
    Level 1 (4 points)
    Windows Software
    Sep 20, 2016 10:38 PM in response to John Galt

    John you might be right. I looked at my call log and called back the number and asked them who I was calling. They are an independent support center for technical problems for apple bblah, blah, blah, number was 18669410262, I think I was having trouble finding a number on their site. I just don't remember doing a web search. OK, just checked my history and I only went to the apple site for support so I got the number off of there. I don't know what to say about all this. I will retract Apple support was rude, but they might be outsourcing their help needs. 

  • by John Galt,

    John Galt John Galt Sep 21, 2016 7:47 AM in response to sharonfromkihei
    Level 9 (50,258 points)
    Mac OS X
    Sep 21, 2016 7:47 AM in response to sharonfromkihei

    sharonfromkihei wrote:

     

    They are an independent support center for technical problems for apple bblah, blah, blah, number was 18669410262,

     

    That is not an Apple Support phone number. I got "Addiction Treatment Specialists" when I called. Mystery solved.

  • by sharonfromkihei,

    sharonfromkihei sharonfromkihei Sep 21, 2016 8:02 AM in response to John Galt
    Level 1 (4 points)
    Windows Software
    Sep 21, 2016 8:02 AM in response to John Galt

    YEP!

     

    I just keep looking at my history on my browser and can't figure out how I got that number. I was only at apple support sites. I know i'm having issues with my eyes after surgery but I can see the http address are legit.

    Oh well. I still very much appreciate all the help even when it was clearly me in the wrong.

    Thank you again. 

  • by John Galt,

    John Galt John Galt Sep 21, 2016 8:29 AM in response to sharonfromkihei
    Level 9 (50,258 points)
    Mac OS X
    Sep 21, 2016 8:29 AM in response to sharonfromkihei

    Glad to help!

     

    Thank you for explaining this new twist on an old scam.

Previous Page 2