mrteegee

Q: Tried to restore iPhone5c. Error message is -1 which is not among the options given on the Apple help section. What to do?

(Iphone 5c, 12gb, iOS 9 something, pay as you go)

 

I tried to restore my iPhone 5c as it was troubling me. It was not showing my phone network in the top left - it only had "Searching..."

I took my EE SIM card out and tried to restart the phone, however it still showed the "Searching...". This made it clear that it wasn't the SIM, it was the phone. I then tried to update the phone through iTunes and the phone did not get updated. Instead, it turned off completely and only shows "support.apple.com/iphone/restore". I then tried to restore it, knowing all of my information and media would go. However, this did not work either. The error message says that the error is -1. I checked on the help section but there are no minus numbers here and it starts with 1. This is very confusing and I need the phone as it is what I use to work (Deliveroo). Is there a way to fix this problem?

iPhone 5c, iOS 10

Posted on Sep 21, 2016 10:56 AM

Close

Q: Tried to restore iPhone5c. Error message is -1 which is not among the options given on the Apple help section. What to do?

  • All replies
  • Helpful answers