William Dalzell

Q: Elder Scrolls Online & Sierra

Since updating to Sierra on MBP I can't get Elder Scrolls Online to work. I can launch the game and get through the login but after a few moments of the splash screen it goes to a solid white, blank page with an endless beachball. I checked the Mac support forums on TESO and several have posted the same problem. The Finder indicates ESO is not responding but shows TESO Launcher as OK, probably since it did its job of launching the game. Seems like it is the game and Sierra that are not talking to each other.

 

Wondering if anyone here on the Mac side have found a solution or are we dead in the water until TESO figures out how to get their game to speak Sierra.

MacBook Pro with Retina display, macOS Sierra (10.12), null

Posted on Sep 21, 2016 1:39 PM

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Q: Elder Scrolls Online & Sierra

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  • by Daniel Ebeck,

    Daniel Ebeck Daniel Ebeck Sep 21, 2016 1:46 PM in response to William Dalzell
    Level 4 (1,739 points)
    Mac OS X
    Sep 21, 2016 1:46 PM in response to William Dalzell

    You will have to check the ESO forums. It is likely that the publisher needs to make a patch to get it working in Sierra. Not like they've had months to use the beta builds, is it?

  • by William Dalzell,

    William Dalzell William Dalzell Sep 22, 2016 11:19 AM in response to Daniel Ebeck
    Level 1 (33 points)
    Mac OS X
    Sep 22, 2016 11:19 AM in response to Daniel Ebeck

    Thanks Daniel, I checked their forums and they are aware of the problem – was just wondering if any Mac users had figured a workaround.

  • by William Dalzell,

    William Dalzell William Dalzell Sep 27, 2016 12:33 PM in response to William Dalzell
    Level 1 (33 points)
    Mac OS X
    Sep 27, 2016 12:33 PM in response to William Dalzell

    Update on TESO

    Their support sent me the following:

     

    I apologize for the late response. Yes. Your Intel graphics card is below the minimum system requirements to run the game. You can view the minimum system requirements below.

     

    Mac Minimum System Requirements:

     

    Operating System: OS X 10.9

    Processor: Intel Core 2 Duo processor

    System RAM: 4GB

    Hard Disk Space: 85 GB free HDD space

    GPU: NVIDIA GeForce 460 or AMD Radeon 6850 (1GB of VRAM)

    Media: DVD-ROM

    OpenGL: 4.1

    Internet: Internet Broadband Connection

     

     

    Mac Recommended System Requirements:

     

    Operating System: OS X 10.9 or later

    Processor: Intel i5 processor

    System RAM: 4GB

    Hard Disk Space: 85 GB free HDD space

    GPU: NVIDIA GeForce GT 640 or AMD Radeon 5670 (1GB of VRAM)

    Media: DVD-ROM

    OpenGL: 4.1

    Internet: Internet Broadband Connection

     

    *A persistent internet connection is required to play.

    **System requirements are subject to change over time.

     

    So, it looks like MacOS Sierra makes more demands on the installed Iris graphics leaving too little for TESO to run. This will obsolete almost all Macs from running this game, except the most expensive few.