almodhif

Q: itunes could not back up iphone because the iphone disconnected

itunes could not back up iphone because the iphone disconnected

 

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iPhone 6s, iOS 9.3.5, itunes could not back up iphone bec

Posted on Sep 21, 2016 1:36 AM

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Q: itunes could not back up iphone because the iphone disconnected

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  • by becky_s22,

    becky_s22 becky_s22 Sep 21, 2016 3:04 PM in response to almodhif
    Community Specialists
    Sep 21, 2016 3:04 PM in response to almodhif
    Hi, almodhif!


    Thank you for using the Apple Support Communities. Based on your post, I understand that you are unable to create a backup of your iPhone with iTunes. When you try, you get an error message indicating the iPhone has been disconnected. I know how important backups are, and use iTunes to back my own iPhone up regularly; I definitely want to make sure you can, too!


    My recommendation would be to utilize the following article to get help creating your backup.

    Resolve USB-related alerts in iTunes


    Have a great day!