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Q: Apple Store not working in Apple TV 4 gen

I Bought today Apple TV 4gen, all works except the App Store After I updated to last Os, when I go to purchase/ download any app I make click in one of them to download it and the app doesn't open. You can make click with remote , it moves but doesn't open. I cannot see top charts , categories,  purchased or search , when I go to those options the lists doesn't show, I tried rebooting, restoring, disconnecting all cables, resetting my router, connecting to another network, to another Apple ID and nth seems to work.

Anyone having same issue??

is the new Os? Cause before I updated I could use normally Apple Store. I'm in Finland btw

Apple TV, iOS 10

Posted on Sep 17, 2016 4:17 PM

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Q: Apple Store not working in Apple TV 4 gen

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  • by NewbieOKS,

    NewbieOKS NewbieOKS Sep 17, 2016 8:19 PM in response to -stellarvore-
    Level 1 (8 points)
    Apple TV
    Sep 17, 2016 8:19 PM in response to -stellarvore-

    I also have this issue... i am based in Indonesia and i used my regular region apple id to access the indonesian app store...Then i tried to change to my US region apple id, and the result was I have no problem at all with the US app store and I can access the apple store and download some apps in the US region apple store...

  • by Alex Calarasu,Helpful

    Alex Calarasu Alex Calarasu Sep 18, 2016 1:50 AM in response to -stellarvore-
    Level 1 (9 points)
    Apple TV
    Sep 18, 2016 1:50 AM in response to -stellarvore-

    same goes for Romania. The issues starts for me when I go into Top Charts.

  • by oric1sg,

    oric1sg oric1sg Sep 18, 2016 4:37 AM in response to -stellarvore-
    Level 1 (4 points)
    Sep 18, 2016 4:37 AM in response to -stellarvore-

    Same here for Singapore App Store after updating from tvOS 9.3.3 to tvOS 10 .  No problem when sign-in to US App Store.

  • by -stellarvore-,Helpful

    -stellarvore- -stellarvore- Oct 4, 2016 5:27 AM in response to oric1sg
    Level 1 (16 points)
    Apple TV
    Oct 4, 2016 5:27 AM in response to oric1sg

    I did same, i created an us account an it works,

    so is not a problem from the box, is the update

    now the question is how to make than apple put attention to this?

    the problem seems to be in europe and asia.

    i regret to have updated to TVOS 10

  • by alandoonan,

    alandoonan alandoonan Sep 18, 2016 9:30 AM in response to -stellarvore-
    Level 1 (4 points)
    Apple TV
    Sep 18, 2016 9:30 AM in response to -stellarvore-

    im having the exact same problem. Top Charts never loads in tv App Store. If I stay away from the top charts tab I can navigate the store and download apps but once I go near this tab it stops me even clicking on apps. Can Apple please address this. I'm on latest tv os to.

  • by lyndoncons,

    lyndoncons lyndoncons Sep 18, 2016 5:58 PM in response to -stellarvore-
    Level 1 (4 points)
    Sep 18, 2016 5:58 PM in response to -stellarvore-

    The same happened to my apple tv the appstore topcharts is not loading. I updated to tvos 10.  Im from the Philippines

  • by jarok01,

    jarok01 jarok01 Sep 20, 2016 5:30 PM in response to -stellarvore-
    Level 1 (8 points)
    Sep 20, 2016 5:30 PM in response to -stellarvore-

    Same problem after upgrading ATV4 to iOS10. I was restore ATV4, no change. I can't install apps now and top charts still loading. Apple please, fix this problem. I can't use Apple TV now.IMG_0013.JPG

  • by Tomi--,

    Tomi-- Tomi-- Sep 21, 2016 1:20 PM in response to -stellarvore-
    Level 1 (14 points)
    Apple TV
    Sep 21, 2016 1:20 PM in response to -stellarvore-

    Same goes here, had an Apple TV 4th about an year now and this update broke it. App store isn't working, Photos app is very laggy and I've experienced pretty much random bugs with it (e.g. with Airplay & Plex).

    Device and apps worked pretty nicely before the update, if we don't count some minor lags and errors. Tried also everything from reboots to restores. And yes, from Finland too. Based what I can see here, it's at least somehow depending of your "location". Could try with VPN and location change also.

  • by Jamie.arc,

    Jamie.arc Jamie.arc Sep 21, 2016 3:59 PM in response to -stellarvore-
    Level 1 (4 points)
    Apple TV
    Sep 21, 2016 3:59 PM in response to -stellarvore-

    I Have the same problem with the App Store after upgrading to tvOS 10

  • by Justin (SG),

    Justin (SG) Justin (SG) Sep 21, 2016 7:05 PM in response to -stellarvore-
    Level 1 (4 points)
    Sep 21, 2016 7:05 PM in response to -stellarvore-

    Hi, everyone. I got the same problem and I got in contact with apple support. I was advice to log out of app store, reset apple tv and set it up manually. If it doesn't work, we will need to wait for the next TVOS update.

     

    It didn't work for me but I realized that if you avoid "Top Charts", the app store might just work.

     

    Close your app store and relaunch it and avoid "Top Charts".

     

    Hope it helps

  • by MrVopi,

    MrVopi MrVopi Sep 22, 2016 2:06 PM in response to -stellarvore-
    Level 1 (4 points)
    Apple TV
    Sep 22, 2016 2:06 PM in response to -stellarvore-

    I have the same problem too. (Slovakia) It's extremely annoying that you can't install any new app!

  • by overwrite_77,

    overwrite_77 overwrite_77 Sep 22, 2016 10:32 PM in response to -stellarvore-
    Level 1 (10 points)
    Apple TV
    Sep 22, 2016 10:32 PM in response to -stellarvore-

    I have the same problem too!

     

    I have tried a hard reset i.e. emptying all the content and re-updated my Apple TV.

     

    However, I am still faced with the same problem of having "blank" pages or unresponsive pages for "Top Charts", "Categories", "Search" and "purchased apps". The only page that I can access will be the "featured" page.

     

    Just tried a restore through iTunes. It is still behaving the same. I have also checked this at the local NuBox apple retailer their demo set is having the same problem as well.

     

    Does any one here in Singapore having the same generation of Apple TV gen 4 having this same problem after TVOS 10 update? Could it be a bug in the new TVOS?

     

    I was in touch with the support line and they just brush me off like a fly.

  • by -stellarvore-,

    -stellarvore- -stellarvore- Sep 22, 2016 11:04 PM in response to overwrite_77
    Level 1 (16 points)
    Apple TV
    Sep 22, 2016 11:04 PM in response to overwrite_77

    The thing to do is schedule a phone call with an apple advisor, and report the problem as I did,

    so they gather as much cases so they make an update fast , there is no solution at the moment than wait.

    anyway quick solution is restart device and avoid open the tab top charts, then you can use App Store and download things

  • by indothai,

    indothai indothai Sep 23, 2016 5:02 AM in response to -stellarvore-
    Level 1 (16 points)
    Apple TV
    Sep 23, 2016 5:02 AM in response to -stellarvore-

    Me too, Thailand.

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