nycradik

Q: Safari 10 High CPU Usage

Safari 10.0 (12602.1.50.0.10) on macOS Sierra (16A323) ramps up to 200% CPU usage per Activity Monitor in a few seconds.  Both the Safari and the web content processes show at this high level.  Opening a second tab (even a blank one) will use another 200% until the CPU is full, after which the per-tab web content process CPU share drops to fit them all in and the CPU stays maxed out.  The specific web page does not seem to matter at all.

 

The computer is a mid-2012 Retina MBP, 2.3 GHz i7 with 8 GB ram.

 

Please tell me that I'm not the only one seeing this, thanks!

MacBook Pro with Retina display, macOS Sierra (10.12), 2.3 GHz i7, 8 GB ram

Posted on Sep 21, 2016 5:54 PM

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Q: Safari 10 High CPU Usage

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  • Helpful answers

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 21, 2016 5:58 PM in response to nycradik
    Level 10 (122,600 points)
    Apple Music
    Sep 21, 2016 5:58 PM in response to nycradik

    High CPU usage isn't usually due to the app itself, more likely due to Safari extensions and third party plug-ins.

     

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension then quit and relaunch Safari to test.

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

     

    Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

  • by nycradik,

    nycradik nycradik Sep 21, 2016 6:12 PM in response to Carolyn Samit
    Level 1 (5 points)
    Safari
    Sep 21, 2016 6:12 PM in response to Carolyn Samit

    Thanks for the quick reply!

     

    Disabling the one extension and the plug-ins had no effect on the CPU usage.  Just to be sure, disabling JavaScript also has no effect.  Interestingly enough, while in Mail.app reading the notification email of your reply I noticed that the Mail Web Content process was at 100% for about 10 minutes before dropping.

     

    And now as I type this, the web content process for this tab (the only open tab) has dropped to less than 1%.  I would love to know what causes this and if I am able to reproduce it.

     

    Thanks again!

  • by nycradik,

    nycradik nycradik Sep 21, 2016 6:16 PM in response to nycradik
    Level 1 (5 points)
    Safari
    Sep 21, 2016 6:16 PM in response to nycradik

    Scratch that last.  Going to another web page in either this tab or a new one produces another 200% spike in CPU activity for that tab.  Also the mail web content process has not dropped back down this time, remaining at 100%.

     

    This is not going to do me any favors when running on battery power.

  • by DJey157,

    DJey157 DJey157 Sep 22, 2016 1:25 AM in response to nycradik
    Level 1 (4 points)
    Sep 22, 2016 1:25 AM in response to nycradik

    Exact same here too. Start Safari, no Page open, CPU at over 120 instantly, then down to 99-100%. Cant close even Safari even after 5 seconds, already stuck. Ram climbs continously, the first time i encountered it up to 65 GB, still rising.

     

    Extensions disabled, no new installed. Just installed sierra 12 hours ago.

     

    Same Safari and Sierra Version like nycradik from first post. Using a Mac Book Air.

     

    Kind Regards

     

    Dominik

  • by Eric Root,

    Eric Root Eric Root Sep 22, 2016 6:46 AM in response to nycradik
    Level 9 (72,512 points)
    iTunes
    Sep 22, 2016 6:46 AM in response to nycradik

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by andreschin,

    andreschin andreschin Sep 22, 2016 7:21 AM in response to Eric Root
    Level 1 (8 points)
    Sep 22, 2016 7:21 AM in response to Eric Root

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-22 11:20:34

    Download EtreCheck from https://etrecheck.com

    Runtime 1:31

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: No problem - just checking

     

    Hardware Information:

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2,5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 431

     

    Video Information:

        Intel Iris Pro

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software:

        macOS 10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM0512F disk0 : (500,28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 499.06 GB (90.86 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/hosts - Count: 42

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /System/Library/LaunchAgents/com.apple.bluetooth.PacketLogger.plist

            /AppleInternal/DevTools/Hardware/PacketLogger.app/Contents/MacOS/PacketLogger

        /System/Library/LaunchDaemons/com.apple.jetsamproperties.Mac.plist

           

        /System/Library/LaunchDaemons/com.apple.mobile.keybagd.plist

            /usr/libexec/keybagd -t 15

        /System/Library/LaunchDaemons/com.apple.postfix.newaliases.plist

            /usr/libexec/postfix/check-aliases.sh

        4 unknown files found. [Check files]

     

    Kernel Extensions:

            /Library/Extensions

        [not loaded]    jp.co.pioneer.driver.DJM-900nexusAudio (1.4.0 - SDK 10.10 - 2016-09-21) [Support]

     

    System Launch Agents:

        [loaded]    com.apple.bluetooth.PacketLogger.plist (2016-09-10) [Support]

        [not loaded]    6 Apple tasks

        [loaded]    174 Apple tasks

        [running]    90 Apple tasks

     

    System Launch Daemons:

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

        [failed]    com.apple.mobile.keybagd.plist (2016-08-05) [Support]

        [not loaded]    40 Apple tasks

        [loaded]    159 Apple tasks

        [running]    105 Apple tasks

     

    Launch Agents:

        [running]    HWPortCfg.plist (2015-07-10) [Support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-12-11) [Support]

        [failed]    com.adobe.CS5ServiceManager.plist (2015-01-16) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-18) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-12-12) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-02-01) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-02-01) [Support]

        [running]    com.trusteer.rapport.rapportd.plist (2016-09-18) [Support]

        [failed]    org.chromium.chromoting.plist (2015-03-08) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2015-11-24) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-11-24) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2015-01-16) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-01) [Support]

        [not loaded]    com.iOSinstaller.updd.plist (2015-06-07) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-09-21) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-08-15) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-12-12) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-02-01) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-02-01) [Support]

        [running]    com.trusteer.rooks.rooksd.plist (2016-09-18) [Support]

     

    User Launch Agents:

        [not loaded]    com.google.keystone.agent.plist (2016-05-03) [Support]

        [running]    com.spotify.webhelper.plist (2016-07-06) [Support]

        [loaded]    com.valvesoftware.steamclean.plist (2016-06-30) [Support]

     

    User Login Items:

        Dropbox    Aplicativo Hidden (/Applications/Dropbox.app)

        NIHardwareAgent    Aplicativo  (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

        DJM-900nexus AutoLauncher    Aplicativo  (/Applications/Pioneer/DJM-900nexus/DJM-900nexus Setup.app/Contents/Resources/DJM-900nexus AutoLauncher.app)

     

    Internet Plug-ins:

        QuickTime Plugin: 7.7.3 (2016-09-13)

        AdobePDFViewerNPAPI: 15.009.20069 - SDK 10.8 (2015-12-01) [Support]

        AdobePDFViewer: 15.009.20069 - SDK 10.8 (2015-12-01) [Support]

        SharePointBrowserPlugin: 14.1.0 (2014-12-01) [Support]

        Google Earth Web Plug-in: 7.1 (2016-07-18) [Support]

        Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-27) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-22) Check version

     

    3rd Party Preference Panes:

        remoting_host_prefpane (2015-04-07) [Support]

        Java (2016-08-22) [Support]

        Trusteer Endpoint Protection (2016-09-21) [Support]

     

    Time Machine:

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.06 GB Disk used: 408.19 GB

        Destinations:

            Backups [Network]

            Total size: 997.77 GB

            Total number of backups: 24

            Oldest backup: 05/07/16 18:07

            Last backup: 21/09/16 13:20

            Size of backup disk: Too small

                Backup size 997.77 GB < (Disk used 408.19 GB X 3)

     

    Top Processes by CPU:

           438%    com.apple.WebKit.WebContent(4)

            95%    mds

            54%    mdworker(11)

             9%    trustd(3)

             6%    Safari

     

    Top Processes by Memory:

        1.03 GB    kernel_task

        672 MB    com.apple.WebKit.WebContent(4)

        475 MB    mdworker(11)

        311 MB    mds

        229 MB    Dropbox

     

    Virtual Memory Information:

        8.26 GB    Free RAM

        7.74 GB    Used RAM (2.53 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Sep 22, 2016, 11:15:55 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-22-111555_ [redacted].crash

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Sep 22, 2016, 11:12:01 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-22-111201_ [redacted].crash

        Sep 22, 2016, 11:11:11 AM    /Library/Logs/DiagnosticReports/remoting_me2me_host_2016-09-22-111111_[redacted ].crash

            com.google.chromeremotedesktop.me2me-host - /Library/PrivilegedHelperTools/ChromeRemoteDesktopHost.bundle/Contents/MacOS/re moting_me2me_host

        Sep 22, 2016, 11:11:04 AM    Self test - passed

        Sep 22, 2016, 11:03:39 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-110339_[redacted].cpu_resourc e.diag [Details]

            /Applications/Safari.app/Contents/MacOS/Safari

        Sep 22, 2016, 09:55:35 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-22-095535_[ redacted].cpu_resource.diag [Details]

        Sep 22, 2016, 09:46:41 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-22-094641_[ redacted].cpu_resource.diag [Details]

        Sep 22, 2016, 09:36:48 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-22-093648_[ redacted].cpu_resource.diag [Details]

        Sep 22, 2016, 09:31:13 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-22-093113_[ redacted].cpu_resource.diag [Details]

        Sep 22, 2016, 09:23:44 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-22-092344_ [redacted].crash

        Sep 22, 2016, 09:18:07 AM    ~/Library/Logs/DiagnosticReports/Safari_2016-09-22-091807_[redacted].crash

        Sep 22, 2016, 09:18:06 AM    ~/Library/Logs/DiagnosticReports/Safari_2016-09-22-091806_[redacted].crash

  • by DJey157,

    DJey157 DJey157 Sep 22, 2016 8:00 AM in response to Eric Root
    Level 1 (4 points)
    Sep 22, 2016 8:00 AM in response to Eric Root

    EtreCheck version: 3.0.4 (308)

    Report generated 2016-09-22 16:56:11

    Download EtreCheck from https://etrecheck.com

    Runtime 1:55

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

     

    Hardware Information: ⓘ

        MacBook Air (13-inch, Mid 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir6,2

        1 1,3 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 223

     

    Video Information: ⓘ

        Intel HD Graphics 5000

            Color LCD 1440 x 900

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about one day

     

    Disk Information: ⓘ

        APPLE SSD SD0128F disk0 : (121,33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 120.12 GB (18.31 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/sudoers, File size 2299 but expected 1563

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/FlowSync.app

        [not loaded]    com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6 - 2015-08-24) [Support]

     

    Startup Items: ⓘ

        MySQLCOM: Path: /Library/StartupItems/MySQLCOM

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    159 Apple tasks

        [running]    85 Apple tasks

        [killed]    21 Apple tasks

        21 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]

        [not loaded]    44 Apple tasks

        [loaded]    154 Apple tasks

        [running]    92 Apple tasks

        [killed]    14 Apple tasks

        14 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [loaded]    com.cisco.anyconnect.gui.plist (2015-10-23)

        [loaded]    com.oracle.java.Java-Updater.plist (2014-11-05) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

        [running]    com.cisco.anyconnect.vpnagentd.plist (2015-10-23) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2014-10-03) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-11-05) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-11-05) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Programm  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-14)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-22) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-13) Check version

        SharePointBrowserPlugin: 14.5.3 - SDK 10.6 (2015-08-05) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-01-13)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-08-30) [Support]

        Java (2016-08-13) [Support]

        MySQL (2014-11-21) [Support]

        Tuxera NTFS (2014-02-12) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

           100%    Safari

             5%    WindowServer

             2%    kernel_task

             1%    fontd

             1%    com.apple.AmbientDisplayAgent

     

    Top Processes by Memory: ⓘ

        696 MB    Safari

        557 MB    kernel_task

        365 MB    firefox

        279 MB    mdworker(15)

        147 MB    helpd

     

    Virtual Memory Information: ⓘ

        16 MB    Free RAM

        3.98 GB    Used RAM (506 MB Cached)

        186 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 22, 2016, 01:33:43 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-133343_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Sep 22, 2016, 10:27:10 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-102710_[redacted].hang

        Sep 22, 2016, 10:18:38 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-101838_[redacted].cpu_resourc e.diag [Details]

        Sep 22, 2016, 10:13:26 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-101326_[redacted].hang

        Sep 22, 2016, 10:10:16 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-101016_[redacted].hang

        Sep 22, 2016, 10:10:04 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-101004_[redacted].cpu_resourc e.diag [Details]

        Sep 22, 2016, 10:07:24 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-100724_[redacted].hang

        Sep 22, 2016, 10:05:06 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-100506_[redacted].hang

        Sep 22, 2016, 10:03:53 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-100353_[redacted].hang

        Sep 22, 2016, 10:01:31 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-100131_[redacted].cpu_resourc e.diag [Details]

        Sep 22, 2016, 09:59:10 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-095910_[redacted].hang

        Sep 22, 2016, 09:56:23 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-095623_[redacted].cpu_resourc e.diag [Details]

        Sep 22, 2016, 09:47:25 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-094725_[redacted].cpu_resourc e.diag [Details]

        Sep 22, 2016, 09:45:58 AM    /Library/Logs/DiagnosticReports/Safari_2016-09-22-094558_[redacted].hang

        Sep 21, 2016, 09:07:29 PM    /Library/Logs/DiagnosticReports/Safari_2016-09-21-210729_[redacted].cpu_resourc e.diag [Details]

        Sep 21, 2016, 02:26:28 PM    Self test - passed

  • by Eric Root,

    Eric Root Eric Root Sep 22, 2016 8:35 AM in response to andreschin
    Level 9 (72,512 points)
    iTunes
    Sep 22, 2016 8:35 AM in response to andreschin

    Get rid of Trusteer. It doesn’t work well under Mac OS.

     

    Trusteer Rapport Uninstall


    /etc/hosts file - Fixing a hacked

     

  • by Eric Root,

    Eric Root Eric Root Sep 22, 2016 8:36 AM in response to DJey157
    Level 9 (72,512 points)
    iTunes
    Sep 22, 2016 8:36 AM in response to DJey157

    Safari is crashing.

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

  • by andreschin,

    andreschin andreschin Sep 22, 2016 9:31 AM in response to Eric Root
    Level 1 (8 points)
    Sep 22, 2016 9:31 AM in response to Eric Root

    Actually I end up finding that the problem was with RAPPORT TRUSTEER, a software from my bank. I'm from Brazil. With the update of Safari and Sierra, my home bank page stoped working. When I stopped the service, the browser started to act normal again. But fyi it's not an extension. Thanks for the help Eric. I actually deleted the .db file also and learned a thing or two.

    Best Regards.

  • by andreschin,

    andreschin andreschin Sep 22, 2016 9:38 AM in response to Eric Root
    Level 1 (8 points)
    Sep 22, 2016 9:38 AM in response to Eric Root

    Oopsss... I didn't read this msg. LOL.

    I was so nervous about solving, that i was reading only the last one. You figure it out first.

    Thanks again.

  • by DJey157,

    DJey157 DJey157 Sep 22, 2016 9:38 AM in response to Eric Root
    Level 1 (4 points)
    Sep 22, 2016 9:38 AM in response to Eric Root

    Hi Eric, did all you said. Just had one extension, even deleted it now. But i have the same problem still, no improvement. CPU 99% and RAM continously climbing, no page opened.

  • by gtmuniversal,Helpful

    gtmuniversal gtmuniversal Sep 22, 2016 12:34 PM in response to nycradik
    Level 1 (24 points)
    Mac OS X
    Sep 22, 2016 12:34 PM in response to nycradik

    The same problem has been happening on my MacBook Pro, however the issue was resolved after uninstalling Trusteer Rapport. If you have this program installed on your Mac and are experiencing issues, I would recommend removing it for now until IBM can implement some sort of fix for this issue.

     

    In addition, during the public beta of macOS Sierra, Rapport seemed to be having trouble installing itself on the OS – every time I attempted an installation, the installer would crash and then my Mac would unexpectedly restart. Not sure if that relates to why the plugin is acting up in Safari, but could be relevant.

  • by nycradik,

    nycradik nycradik Sep 22, 2016 12:35 PM in response to gtmuniversal
    Level 1 (5 points)
    Safari
    Sep 22, 2016 12:35 PM in response to gtmuniversal

    I do have Trusteer installed but it's been so long that if forgotten about it. What's the best way to uninstall the software?

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