matt boeve

Q: make sure you're on the same wi-fi network as your Apple TV I turn my tv on as well as Apple TV it asks me for my i tunes password I entered it says wrong password so I go change it and get the same me

I Have the 4th generation Apple TV I turn on my tv and Apple TV I have the app on my phone I push that says there's an update so I Sign in tells me wrong password I change it and get the same message! Any ideas on how to fix this would be greatly appreciated! Also says to make sure I'm on the same wi-fI network ?

Posted on Sep 22, 2016 2:54 AM

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Q: make sure you're on the same wi-fi network as your Apple TV I turn my tv on as well as Apple TV it asks me for my i tunes password ... more

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 23, 2016 5:35 PM in response to matt boeve
    Level 5 (4,323 points)
    Apple TV
    Sep 23, 2016 5:35 PM in response to matt boeve

    Hi. Could you describe your problem a little more clearly? Are you having trouble updating the Remote app? Are you having trouble updating Apple TV? Are you having trouble entering your Apple ID password in Apple TV, or in iOS? Are you having trouble setting up the Remote app? Are you having trouble logging to the iOS app store?  Describe one of your problems, what you've tried to fix it, and what error messages you get. Then maybe someone can help you resolve it.