mariaxen
Level 1 (4 points)
Mac OS X

Q: problem when instaling mac sierra on imac

hello,

I have  an imac 2010, yesterday i tried to install macOs Sierra and unfortunately i got a message that it can't be installed on my computer file system verify or repair failed.Quit the installer to restart your computer and try again.

But when you restart you get to the same point.

I tried the first aid on disk utility on macintosh HD and i got the message the volume could not be verified completely.File system check exit code is 8.File system verify or repair failed.

Operation failed.

I dont have a back up on this volume.

Please help me, the computer was working great before the installation.

 

Kind regards

iMac

Posted on Sep 22, 2016 2:09 AM

by Luis Sequeira1,Apple recommended
Luis Sequeira1 Luis Sequeira1
Level 6 (12,419 points)
Mac OS X
A:

Try booting from recovery (hold command-R immediately after power) and run Disk Utility there to repair the drive.

Never do a major update without a backup.

Posted on Sep 22, 2016 2:41 AM

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mariaxen

Q: problem when instaling mac sierra on imac

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  • Helpful answers

  • by Luis Sequeira1,Apple recommended

    Luis Sequeira1 Luis Sequeira1 Sep 22, 2016 2:41 AM in response to mariaxen
    Level 6 (12,419 points)
    Mac OS X
    Sep 22, 2016 2:41 AM in response to mariaxen

    Try booting from recovery (hold command-R immediately after power) and run Disk Utility there to repair the drive.

    Never do a major update without a backup.

  • by mariaxen,

    mariaxen mariaxen Sep 22, 2016 2:54 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Sep 22, 2016 2:54 AM in response to Luis Sequeira1

    Thank you for your answer doing that i get the message

    Running First Aid on 'Macintosh HD'

    First Aid process has failed. If possible back up the data on this volume.Press Done to continue.

    Repairing file system

    Checking Journaled HFS Plus volume.

    Checking extents overflow file.

    Checking catalog file.

    The volume Macintosh HD could not be verified completely.

    File system check exit code is 8.

    Updating boot support partitions for the volume as required.

    File system verify or repair failed.

    Operation failed.

     

     

    I know i didn't do a backup just believing that it is not needed...

    Will i now lose all my file?

    Thank you in advance

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 22, 2016 3:26 AM in response to mariaxen
    Level 6 (12,419 points)
    Mac OS X
    Sep 22, 2016 3:26 AM in response to mariaxen

    You may be able to recover at least most of your files, but it seems that you will eventually have to reformat the drive. It is also possible that the problem occurred because the drive is failing (after 6 years it is a veryy likely possibility) and the big activity involved in the update pushed it over the edge.

     

    If you have an external drive you may be able to boot from the external, and hopefully the files in the internal will be accessible so you can copy them.

     

    Do you have access to another mac, at least temporarily? If so, you may also start your mac in Target Disk Mode and connect a Thunderbolt cable between them, and copy the files off.

  • by mariaxen,

    mariaxen mariaxen Sep 22, 2016 3:38 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Sep 22, 2016 3:38 AM in response to Luis Sequeira1

    Thank you Luis, i will give a try with the external drive.

    Ok imac is 5-6 years old but Apple should not allowed to udpate if this can happen...

    Hope that this will work, because it was working fantastic before the update

     

     

    Regards,

    Maria

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 22, 2016 4:05 AM in response to mariaxen
    Level 6 (12,419 points)
    Mac OS X
    Sep 22, 2016 4:05 AM in response to mariaxen

    Updates are a common point of failure because of the amount of data that is copied/erased/moved around.

     

    Sometimes it is just the straw that breaks the proverbial camel back.

    If indeed the problem is one of an already sick hard drive being pushed too hard, there is nothing that Apple or anyone else can do. I am not saying that it is, but it has been known to happen.

  • by PJ'sPal,

    PJ'sPal PJ'sPal Sep 26, 2016 2:19 PM in response to mariaxen
    Level 1 (59 points)
    iWork
    Sep 26, 2016 2:19 PM in response to mariaxen

    It may be a good idea to make a backup of whatever data you can get.

    If you have iCloud or dropbox, you may want to try and copy your most important files at the least.

     

    There is a good chance your drive is damaged in a few sectors.