Thisara8
Level 1 (12 points)
Mac OS X

Q: Office 2016 is not working after updating to Sierra

Hello,

 

I am facing an issue since i updated the os from El Capitan to Sierra last night, when you open Excel or Word it shows an error report, "Microsoft Excel has encountered a problem and needs to close"

Screen Shot 2016-09-22 at 8.50.06 AM.png

I sent the report to Microsoft, Re Started the program, re started the computer but unfortunately its still not working, and it's kind of a bad situation since i use these apps at work almost everyday.

Please do let me know if anyone know how to solve the issue.

 

Thank you,

 

Thisara.

MacBook Pro with Retina display, OS X Yosemite (10.10.5), FileZilla

Posted on Sep 21, 2016 10:29 PM

by léonie,Apple recommended
léonie léonie
Level 10 (107,905 points)
iCloud
A:

Which version of Excel are you running? I have version 15.13.4, and it working well, as well as the latest word and PowerPoint.

Have you installed the latest updates?

https://support.office.com/en-us/article/Check-for-Office-for-Mac-updates-automa tically-bfd1e497-c24d-4754-92ab-910a4074…

Posted on Sep 22, 2016 1:31 AM

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Thisara8

Q: Office 2016 is not working after updating to Sierra

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  • by DRK71,

    DRK71 DRK71 Sep 22, 2016 1:18 AM in response to Thisara8
    Level 1 (34 points)
    Mac OS X
    Sep 22, 2016 1:18 AM in response to Thisara8

    Same here

    I can´t find nothing to change.

    If anybody has a solution...

  • by léonie,Apple recommended

    léonie léonie Sep 22, 2016 1:31 AM in response to Thisara8
    Level 10 (107,905 points)
    iCloud
    Sep 22, 2016 1:31 AM in response to Thisara8

    Which version of Excel are you running? I have version 15.13.4, and it working well, as well as the latest word and PowerPoint.

    Have you installed the latest updates?

    https://support.office.com/en-us/article/Check-for-Office-for-Mac-updates-automa tically-bfd1e497-c24d-4754-92ab-910a4074…

  • by abdulbasitnawab,

    abdulbasitnawab abdulbasitnawab Sep 22, 2016 4:16 AM in response to DRK71
    Level 1 (4 points)
    Sep 22, 2016 4:16 AM in response to DRK71

    Awesome!!!

    Working like a charm, Thanks

  • by Joseph Delaney,

    Joseph Delaney Joseph Delaney Sep 22, 2016 4:23 AM in response to abdulbasitnawab
    Level 3 (846 points)
    Mac OS X
    Sep 22, 2016 4:23 AM in response to abdulbasitnawab

    Please, for your own sake, do NOT follow those instruction!!!!

     

    Patching your software with mysterious files from "some guy on the internet" is about as safe as leaving your kids in the care of "random guy living under a bridge".

     

    You have no idea what that software is doing or where it came from. It could be spyware, you may be giving all your banking information, passwords, etc to some unknown source. Once this rogue software is on your computer, it can do anything.

     

    Check the microsoft.com site for updates to Office 2016, and only install the updates from Microsoft.

  • by Thisara8,

    Thisara8 Thisara8 Sep 22, 2016 4:51 AM in response to léonie
    Level 1 (12 points)
    Mac OS X
    Sep 22, 2016 4:51 AM in response to léonie

    I have installed the Office 2016 for Mac Version 15.11.2.150701, i downloaded this automatic update and installed it but still can't open any of these office apps to run the automatic update... any idea how to run this stand alone ? or download the update and install directly, ofc from the Microsoft... anyway thank you very much for your reply..

  • by Doug Lerner2,

    Doug Lerner2 Doug Lerner2 Sep 22, 2016 4:57 AM in response to Thisara8
    Level 4 (1,074 points)
    Mac OS X
    Sep 22, 2016 4:57 AM in response to Thisara8

    I'm using version 15.26 and all seems fine.

     

    Be sure to update your Office 365 "Updater" itself so it knows to check for the latest version. There were just updates like last week.

  • by Njofrekk,

    Njofrekk Njofrekk Sep 22, 2016 5:07 AM in response to Thisara8
    Level 1 (57 points)
    iPhone
    Sep 22, 2016 5:07 AM in response to Thisara8

    We use Office 365 at work and have the latest Office 2016 for Mac installed. My Excel version is 15.26 (160910) as is the rest of the Office apps (Outlook is 15.26.1 (160196)) and it updated 2-3 days ago through Microsoft AutoUpdate. I'm still on El Capitan and will be for a few days more until I can gather a bit more information on how well Microsoft and other apps cope with the new macOS.

    Try uninstalling Office and reinstalling it again. It might fix the issue, especially if you're downloading it from O365 website as it automatically downloads the latest version.

    Cheers.

  • by lkrupp,

    lkrupp lkrupp Sep 22, 2016 5:10 AM in response to Thisara8
    Level 5 (4,240 points)
    Mac OS X
    Sep 22, 2016 5:10 AM in response to Thisara8

    The AutoUpdate app for Office is located here:

     

    Macintosh HD/Library/Application Support/Microsoft/MAU2.0

     

    Where “Macintosh HD” is the drive you boot from. The current release version of Office 2016 is 15.26 and you should always be updated to the latest release.

  • by léonie,Apple recommended

    léonie léonie Sep 22, 2016 5:10 AM in response to Thisara8
    Level 10 (107,905 points)
    iCloud
    Sep 22, 2016 5:10 AM in response to Thisara8

    All updates I can find online are from July:  https://support.microsoft.com/en-us/kb/3074482

    And they are older versions than I have installed.

    MicrosoftAutoupdate is installed on my Mac in the folder

    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/

     

    Have tried to launch the automatic updater manually? Open the folder "Library" at the top level of your system drive, then Application Support, then the Microsoft folder and look for folders named "MAU..."

  • by lkrupp,

    lkrupp lkrupp Sep 22, 2016 8:00 AM in response to Doug Lerner2
    Level 5 (4,240 points)
    Mac OS X
    Sep 22, 2016 8:00 AM in response to Doug Lerner2

    I can also confirm that version 15.26 works fine with Sierra.

  • by nieuw062,

    nieuw062 nieuw062 Sep 22, 2016 10:21 AM in response to léonie
    Level 1 (4 points)
    Sep 22, 2016 10:21 AM in response to léonie

    Working as before now, Thanks

  • by léonie,

    léonie léonie Sep 22, 2016 10:24 AM in response to nieuw062
    Level 10 (107,905 points)
    iCloud
    Sep 22, 2016 10:24 AM in response to nieuw062

    You're welcome

  • by arosenleaf,

    arosenleaf arosenleaf Sep 22, 2016 12:21 PM in response to Thisara8
    Level 1 (8 points)
    iWork
    Sep 22, 2016 12:21 PM in response to Thisara8

    My issue is not that the apps will not open, they will, but in both Outlook and Word I cannot actually type anything. The cursor will not appear in the text fields. In outlook I can enter addresses, but I cannot type the body of the e-mail. In word I cannot even get a cursor. I am on the latest build of the Microsoft apps and of MacOS Sierra.

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