SturgeonIT

Q: Unable to choose paper sizes for printing

Hi there, hoping someone could help with my issue. Some of the iMacs in the office have lost the ability to print properly as the only paper size they get offered in the print dialogue is US Letter (we are UK based and print to A3 and A4 mostly).

 

iMacs are running 10.9.5. This has only effected 2 out of 12 machines. The default paper size in Printer preferences is set to A4. The printers have been deleted and re-added, drivers have been re-downloaded from manufacturers website, but still the only option is US Letter. The option to Manage Custom Paper sizes is no longer available. Any ideas? Other iMacs are all fine, can print to whatever size and can manage custom paper sizes. It's just 2 that have the issue.

 

Printer is a Sharp MX2640N

OS X Mavericks (10.9.5), null

Posted on Sep 22, 2016 9:34 AM

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Q: Unable to choose paper sizes for printing

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