josh8167
Level 1 (4 points)
iPhone

Q: Brand New Earbuds not working?

I opened my brand new apple earbuds to plug them in and find that only the left earbud is working?

iPhone 6s Plus, iOS 10, Have tried on other devices too.

Posted on Sep 21, 2016 8:32 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 8 (35,656 points)
Apple Watch
A:

Hi

 

Follow the instructions here, including contacting Apple Support or making a Genius Bar reservation if necessary with a view to having your EarPods replaced under warranty:

 

If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

Posted on Sep 22, 2016 6:17 AM

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josh8167

Q: Brand New Earbuds not working?

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  • Helpful answers

  • by Cheese1357,

    Cheese1357 Cheese1357 Sep 21, 2016 8:44 PM in response to josh8167
    Level 1 (109 points)
    Notebooks
    Sep 21, 2016 8:44 PM in response to josh8167

    Hello josh8167 and welcome to Apple Support Communities! If the earbuds are still in their warranty, I would suggest to go to your local Apple Store and see if they can replace your earbuds their. If not, I am afraid that you may have to buy new earbuds. Also, have you tried the earbuds with another device? I hope this helps!

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Sep 22, 2016 6:17 AM in response to josh8167
    Level 8 (35,656 points)
    Apple Watch
    Sep 22, 2016 6:17 AM in response to josh8167

    Hi

     

    Follow the instructions here, including contacting Apple Support or making a Genius Bar reservation if necessary with a view to having your EarPods replaced under warranty:

     

    If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

  • by Cheese1357,

    Cheese1357 Cheese1357 Sep 22, 2016 12:00 PM in response to Jonathan UK
    Level 1 (109 points)
    Notebooks
    Sep 22, 2016 12:00 PM in response to Jonathan UK

    Update: This is a glitch within iOS 10, Apple is working to fix this. If you can't wait,I suggest doing what Jonathan UK said above. If you can wait, just hold on a little bit longer until  releases a software update where they will fix this glitch ( knows that this bug exists and they are planning to squash it). Another option is to participate in the iOS 10 public beta program. I hope this helps!

  • by deggie,

    deggie deggie Sep 22, 2016 4:22 PM in response to Cheese1357
    Level 9 (54,647 points)
    iPhone
    Sep 22, 2016 4:22 PM in response to Cheese1357

    I thought the bug they were working on is the controls failing to work.

  • by Cheese1357,

    Cheese1357 Cheese1357 Sep 22, 2016 5:48 PM in response to deggie
    Level 1 (109 points)
    Notebooks
    Sep 22, 2016 5:48 PM in response to deggie

    I have read some recent articles talking about a bug where new earbuds don't work at all. Or, it could also be the earbuds.

  • by babowa,

    babowa babowa Sep 26, 2016 4:16 PM in response to Cheese1357
    Level 7 (32,093 points)
    iPad
    Sep 26, 2016 4:16 PM in response to Cheese1357

    Another option is to participate in the iOS 10 public beta program

     

    Participating in the public beta program does not help in solving someone's problems; in fact, one should never install a beta on a production machine (or iDevice). Additionally, public beta testers have no forum to discuss any problems they encounter and would be violating their NDA if they tried. Other than using the Feedback Assistant app to send a bug report, there is no other interaction for them with Apple, so it is not helpful to suggest installing a beta to solve someone's problem.

     

    Would you kindly post a link to the official Apple article addressing the earbud problem since you stated that Apple is working on it.