DVCapture

Q: siri is working on my laptop but not on my desktop

I upgraded to mac OS Sierra. Siri works fine on my laptop but not on my desktop.

Wehn I click on it I get the familiar ding but the audio waveform is flatlined and Siri is not working.

Both are on the same Wifi network.

Posted on Sep 22, 2016 12:17 PM

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Q: siri is working on my laptop but not on my desktop

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 22, 2016 12:20 PM in response to DVCapture
    Level 10 (122,900 points)
    Apple Music
    Sep 22, 2016 12:20 PM in response to DVCapture

    Hi,

     

    Check the settings on the desktop in System Preferences > Siri

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Sep 22, 2016 12:20 PM in response to DVCapture
    Level 9 (58,870 points)
    Photos for Mac
    Sep 22, 2016 12:20 PM in response to DVCapture

    Which iMac do you have? Please state the year and size?

     

    Also, have tried System Preferences - Siri?

  • by DVCapture,

    DVCapture DVCapture Sep 22, 2016 12:36 PM in response to rkaufmann87
    Level 1 (18 points)
    Desktops
    Sep 22, 2016 12:36 PM in response to rkaufmann87

    Well. This is strange.

     

    I plugged an old Blue Snowball USB microphone in and Siri is working fine.

    And now the strange part.

    When I select the internal mic with the Blue microphone plugged in...it works! As soon as I unplug the Blue mic Siri does not work. Go figure.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Sep 22, 2016 12:38 PM in response to DVCapture
    Level 9 (58,870 points)
    Photos for Mac
    Sep 22, 2016 12:38 PM in response to DVCapture

    Try resetting the PRAM per the directions in iMac SMC and PRAM reset and then retest without the external mic plugged in.

  • by DVCapture,

    DVCapture DVCapture Sep 22, 2016 12:59 PM in response to rkaufmann87
    Level 1 (18 points)
    Desktops
    Sep 22, 2016 12:59 PM in response to rkaufmann87

    Thanks for the advice. Unfortunately it did not fix. I can live with the mic plugged in actually, I use it for other purpose as well.

     

    Cheers!

    Brice

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Sep 22, 2016 1:18 PM in response to DVCapture
    Level 9 (58,870 points)
    Photos for Mac
    Sep 22, 2016 1:18 PM in response to DVCapture


    You can always call AppleCare and see what the issue may be or you can also post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

     

    If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

  • by DVCapture,

    DVCapture DVCapture Sep 22, 2016 1:26 PM in response to rkaufmann87
    Level 1 (18 points)
    Desktops
    Sep 22, 2016 1:26 PM in response to rkaufmann87

    There it is. I am glad it makes sense for someone

     

    EtreCheck version: 3.0.4 (308)

    Report generated 2016-09-22 13:24:31

    Download EtreCheck from https://etrecheck.com

    Runtime 1:59

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    I upgraded to mac OS Sierra. Siri works fine on my laptop but not on my desktop.

    When I click on it I get the familiar ding but the audio waveform is flatlined and Siri is not working.

    Both are on the same Wifi network.

     

    Hardware Information:

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 3.4 GHz Intel Core i7 CPU: 4-core

        32 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

            iMac 2560 x 1440

            Cinema HD 2560 x 1600

     

    System Software:

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information:

        APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 1.11 TB (485.92 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 1.11 TB (485.92 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        Hitachi HDS723020BLA642 disk3 : (2 TB) (Rotational)

            EFI (disk3s1) <not mounted> : 210 MB

            disk3s2 (disk3s2) <not mounted> : 2.00 TB

            Boot OS X (disk3s3) <not mounted> : 134 MB

     

        Hitachi HDS723020BLA642 disk4 : (2 TB) (Rotational)

            EFI (disk4s1) <not mounted> : 210 MB

            disk4s2 (disk4s2) <not mounted> : 2.00 TB

            Boot OS X (disk4s3) <not mounted> : 134 MB

     

    USB Information:

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. Apple Cinema HD Display

        Apple Inc. FaceTime HD Camera (Built-in)

        VIA Labs, Inc.          USB3.0 Hub             

        Burr-Brown from TI               USB Audio CODEC 

        VIA Labs, Inc.          USB2.0 Hub             

            BLUE MICROPHONES Blue Snowball

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

            G-Technology G-RAID with Thunderbolt

     

    Configuration files:

        /etc/sudoers, File size 2299 but expected 1563

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [loaded]    com.nvidia.CUDA (1.1.0 - 2016-09-22) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.2.0w4 - 2016-09-22) [Support]

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    170 Apple tasks

        [running]    95 Apple tasks

     

    System Launch Daemons:

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

        [not loaded]    40 Apple tasks

        [loaded]    166 Apple tasks

        [running]    98 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-21) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-15) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-13) [Support]

        [running]    com.brother.LOGINserver.plist (2015-04-13) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-09-22)

        [not loaded]    com.oracle.java.Java-Updater.plist [Support]

        [running]    com.wacom.wacomtablet.plist (2012-01-20) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-15) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-15) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-09-02) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.barebones.authd.plist (2014-01-29) [Support]

        [loaded]    com.dji.CineDeviceManager.plist (2016-07-07) [Support]

        [failed]    com.edb.launchd.postgresql-8.4.plist (2013-11-13) [Support]

        [loaded]    com.fxfactory.FxFactory.helper.plist (2016-02-05) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-01) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-06-10) [Support]

        [loaded]    com.noiseindustries.FxFactory.helper.plist (2013-07-27) [Support]

        [loaded]    com.nvidia.cuda.launcher.plist (2016-05-11) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [loaded]    com.redgiant.LinkUpdateChecker.plist (2015-08-25) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-05-27) [Support]

        [running]    com.akamai.single-user-client.plist (2016-09-01) [Support]

        [loaded]    com.digitalrebellion.PreferenceManagerAutoSave.plist (2014-04-18) [Support]

        [failed]    com.iskysoft.TunesOverWatchDemo.plist (2014-07-16) [Support]

        [running]    com.nds.pcshow.plist (2014-03-26)

        [loaded]    com.nds.pcshow.uninstall.plist (2014-10-06)

        [loaded]    com.redgiantsoftware.updater.plist (2016-08-22)

        [loaded]    com.valvesoftware.steamclean.plist (2016-09-22) [Support]

     

    User Login Items:

        RED Watchdog    Application  (/Applications/REDCINE-X Professional/Utilities/RED Watchdog.app)

        ChronoSync Scheduler    Application  (/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        Workbench    Application Hidden (/Applications/Workbench/Workbench.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        MailTagsHelper    Application  (~/Library/Application Support/Indev/MailTagsHelper.app)

     

    Internet Plug-ins:

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-09-02) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        WacomNetscape: 1.1.1-1 (2012-01-20) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-12) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.0.0.4 (2012-01-20) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.12 (2013-10-28) Check version

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-08-26)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2015-12-31)

     

    3rd Party Preference Panes:

        Akamai NetSession Preferences (2016-09-01) [Support]

        CUDA Preferences (2016-05-11) [Support]

        Flash Player (2016-08-29) [Support]

        ProCutX Server (2013-03-06) [Support]

        REDcode (2016-05-06) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            12%    Adobe Story CC

            10%    mdworker(14)

             4%    WindowServer

             3%    kernel_task

             2%    Workbench

     

    Top Processes by Memory:

        1.51 GB    kernel_task

        459 MB    mds_stores

        426 MB    Adobe Story CC

        360 MB    mdworker(14)

        328 MB    com.apple.WebKit.WebContent(6)

     

    Virtual Memory Information:

        19.00 GB    Free RAM

        13.00 GB    Used RAM (7.94 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Sep 22, 2016, 12:55:59 PM    Self test - passed

        Sep 22, 2016, 09:38:16 AM    /Library/Logs/DiagnosticReports/ck2_2016-09-22-093816_[redacted].cpu_resource.d iag [Details]

            ck2

        Sep 22, 2016, 09:25:17 AM    ~/Library/Logs/DiagnosticReports/trustd_2016-09-22-092517_[redacted].crash

            /usr/libexec/trustd

        Sep 22, 2016, 08:18:12 AM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-09-22-081812_[redacted]. crash

            com.wacom.Wacom_TabletDriver - /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

        Sep 22, 2016, 08:16:54 AM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-09-22-081654_[redacted]. crash

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Sep 22, 2016 1:39 PM in response to DVCapture
    Level 9 (58,870 points)
    Photos for Mac
    Sep 22, 2016 1:39 PM in response to DVCapture

    Nothing obvious stands out with the exception of I don't see any evidence that you backup your computer. If you don't that a not a good idea, at some point you will lose either some or all of your data. At the very least you should be backing up using Time Machine.

  • by DVCapture,

    DVCapture DVCapture Sep 22, 2016 2:14 PM in response to rkaufmann87
    Level 1 (18 points)
    Desktops
    Sep 22, 2016 2:14 PM in response to rkaufmann87

    I appreciate looking at it!!

    I have my own way of backing up my data.

     

    Thanks again