MissRyan25

Q: iPhone not showing in iTunes

Hi,

 

My iPhone6s isn't showing in my iTunes. I have run diagnostics and it isn't showing as connected, however when I plug the phone into the USB port it pops up on my windows screen.

 

I have tried the steps on the help window and have restarted both phone and computer countless times.

my iPhone is on iOS10 and my iTunes upto date.


I really am at a loss what to do as I can't back up or sync with my iTunes at all and I'm concerned I'm going to lose lots of my information. Can anyone offer any advice on what to try/do?

 

Thanks in advance

iPhone 6s, iOS 10

Posted on Sep 22, 2016 11:34 AM

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