Andrew Mcvinnie

Q: Canon printer drivers in Sierra

Hey Guys,

 

Just reporting issues with the Canon Pixma printer line. Since upgrading to Sierra, PNG files with transparent backgrounds are printing with issues. They are usually stretched and appear to have a weird mask spread across them. Sometimes, the printer queue just errors out and doesn't print the PNG at all. I have tested this with multiple PNGs and Multiple computers. Sierra Macs printing to my Canon inkjet all print with this PNG problem. Same computers printing the same PNGs to HP or Epson printers work fine. So far, the Canons print TIFFs and PSDs just fine.

 

I am pretty confident this is a Canon printer driver issue.

Posted on Sep 22, 2016 12:54 PM

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Q: Canon printer drivers in Sierra

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  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Sep 22, 2016 1:01 PM in response to Andrew Mcvinnie
    Level 10 (123,559 points)
    Apple Music
    Sep 22, 2016 1:01 PM in response to Andrew Mcvinnie

    Tried a reset yet?

     

    Open System Preferences > Printers & Scanners then select the Printers tab then right or control click the printer on the left then click:  Reset printing system

     

    More help here >  Resolve printer issues on your Mac - Apple Support

  • by romanfromboulder,

    romanfromboulder romanfromboulder Sep 22, 2016 12:57 PM in response to Andrew Mcvinnie
    Level 1 (14 points)
    Mac OS X
    Sep 22, 2016 12:57 PM in response to Andrew Mcvinnie

    Have you tried installing the latest drivers from the Cannon website?

     

    Make sure you uninstall and reinstall the printer if so.

     

    You could also try resting the printing system by Right-Clicking in the blank space in Printer Settings and selecting "Reset Printing System". This will delete all of the printers installed on that computer.

  • by Andrew Mcvinnie,

    Andrew Mcvinnie Andrew Mcvinnie Sep 22, 2016 1:02 PM in response to Carolyn Samit
    Level 1 (37 points)
    Mac OS X
    Sep 22, 2016 1:02 PM in response to Carolyn Samit

    Hey, that was a good idea! I didn't even know one could do that.

     

    I did it, but it did not work.

     

    As I have said, I have tried this on multiple Macs running Sierra, all to the same end.

     

    Thanks for the idea, though!

  • by SiHancox,Solvedanswer

    SiHancox SiHancox Sep 22, 2016 1:16 PM in response to Andrew Mcvinnie
    Level 2 (248 points)
    Mac OS X
    Sep 22, 2016 1:16 PM in response to Andrew Mcvinnie

    You are correct regarding suspecting a driver issue, I have the MG7150 and on some prints get "Filter failed" in the print queue and nothing on the paper!

     

    Going to either Canon US or UK web sites shows they are aware of an issue re Sierra compatibility - the US one also posts a temporary work around! From memory think they list all printers that could be affected and describe what can happen (Filter failed, partial prints and colour shifts).

     

    Think we may just have to wait.

  • by romanfromboulder,

    romanfromboulder romanfromboulder Sep 22, 2016 1:12 PM in response to Andrew Mcvinnie
    Level 1 (14 points)
    Mac OS X
    Sep 22, 2016 1:12 PM in response to Andrew Mcvinnie

    Are you connecting to a networked or USB printer?

     

    If it's networked you could also try using generic apple drivers for the printer. You do this by changing the option in the "Use:" box and the select either "Generic PCL" or "Generic Post Script". This will prevent you from using certain printer-specific features like scanning or hole-punching, but at least you will be able to print.

  • by Andrew Mcvinnie,

    Andrew Mcvinnie Andrew Mcvinnie Sep 22, 2016 1:16 PM in response to romanfromboulder
    Level 1 (37 points)
    Mac OS X
    Sep 22, 2016 1:16 PM in response to romanfromboulder

    Yes, I have tried that. At Canon, their download page can tell I have Sierra, but they report they have no Sierra drivers yet.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 22, 2016 1:18 PM in response to Andrew Mcvinnie
    Level 10 (123,559 points)
    Apple Music
    Sep 22, 2016 1:18 PM in response to Andrew Mcvinnie

    Ok  but did you check out the support article I posted previously >   Resolve printer issues on your Mac - Apple Support

  • by Andrew Mcvinnie,

    Andrew Mcvinnie Andrew Mcvinnie Sep 22, 2016 1:20 PM in response to SiHancox
    Level 1 (37 points)
    Mac OS X
    Sep 22, 2016 1:20 PM in response to SiHancox

    Thanks for the update. Yesterday when i looked at Canon USA, I did not see that post, but I will go look again for the work around.

     

    I appreciate your post!

     

    I found their blurb on the compatibility chart:

    "Canon is working with Apple to resolve certain compatibility issues between Mac OS X Sierra v10.12 and printer drivers for Canon PIXMA inkjet printers.

    Every effort is being made to resolve these issues.

    We deeply apologize for any inconvenience you may experience.

    Please refer to our Knowledge Base articleon how to print successfully with Mac OS X v10.12.?

  • by SiHancox,

    SiHancox SiHancox Sep 22, 2016 1:33 PM in response to Andrew Mcvinnie
    Level 2 (248 points)
    Mac OS X
    Sep 22, 2016 1:33 PM in response to Andrew Mcvinnie

    If you click on "Knowledge Base article" it should take you to the work around, the process does include converting to TIFF which is what you found still works in your original post.

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Sep 23, 2016 10:29 AM in response to Andrew Mcvinnie
    Level 5 (5,329 points)
    Mac OS X
    Sep 23, 2016 10:29 AM in response to Andrew Mcvinnie

    Another possibility: have you tried adding the printer as AirPrint - that might get you past the crashing filter.

     

    About AirPrint - Apple Support

  • by baafonso,

    baafonso baafonso Sep 25, 2016 5:27 AM in response to Andrew Mcvinnie
    Level 1 (4 points)
    Sep 25, 2016 5:27 AM in response to Andrew Mcvinnie
  • by SiHancox,

    SiHancox SiHancox Sep 28, 2016 5:04 PM in response to Andrew Mcvinnie
    Level 2 (248 points)
    Mac OS X
    Sep 28, 2016 5:04 PM in response to Andrew Mcvinnie

    Just viewed the Canon UK web site and noted they have just posted the first driver for Sierra, although it's only the one for ICA (scanner) and it appears the same version (v4.1.3) that was already available under El Capitan it non the less indicates things could be moving on the update front. Those in the US have had this shown for a few days though.

     

    The above is for MG7150 or Series MG7100 printers, lets hope the updated printer driver (CUPS) follows as quickly.

  • by CaptainStu,

    CaptainStu CaptainStu Oct 3, 2016 6:44 AM in response to Andrew Mcvinnie
    Level 1 (4 points)
    Oct 3, 2016 6:44 AM in response to Andrew Mcvinnie

    Same problems with MX892.  Many Canon printers share the same driver technology.  Apparently Apple approached Canon 6 months ago with the interface change to printer drivers and Canon didn't bother adapting - maybe Apple should have retained the old interface, who knows.

     

    Anyway, if you have embedded CGI graphics - in my case a JPEG included in a WORD file, the converter that rasterizes the JPEG is incompatible with Sierra:

     

    Process:               cgpdftoraster [6316]

    Path:                  /usr/libexec/cups/filter/cgpdftoraster

    Identifier:            cgpdftoraster

    Version:               71

    Code Type:             X86-64 (Native)

    Parent Process:        cupsd [1880]

    Responsible:           cgpdftoraster [6316]

     

    The work around is to print to a PDF (in the bottom left of your print menu) and print the resultant PDF.  It works fine in my case.

     

    Looks like an antitrust issue to me :-)  Apple has decided to adopt Microsoft's quality control procedures to give Microsoft a customer benefit.  It would have been straightforward to test for known incompatibilities - Applecare knew the problem when I called.

     

    Anyway, at least I know - now I send the files to be printed to a non-upgraded Mac and circumvent the problem.

  • by gaginker,

    gaginker gaginker Oct 5, 2016 8:44 AM in response to Andrew Mcvinnie
    Level 1 (13 points)
    Desktops
    Oct 5, 2016 8:44 AM in response to Andrew Mcvinnie

    Andrew:

     

    The new Canon all-in-one I just bought won't work with Sierra at all. Canon says they're working on new software. Just infuriating that they state "Mac compatible" when it isn't.

     

    You obviously found a driver, albeit with problems

     

     

    Nick

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