Ssimon311
Level 1 (9 points)

Q: Why is the app store not updating/downloading apps

It's been over a week.  I have 35 apps that need to be updated and new apps I want to downloaded...and the app store is dead...just dead and useless.  I've been researching the issue and none of the solutions I have skimmed over work.  How can Apple let this just drag on?

 

In addition, I feel like as this has been happening, my battery seems to be draining much faster than usual.  I can't help but speculate that something is going on in the background of this phone and it's software related. 

 

If my version 9.2 isn't the latest, then my phone is not letting me check for a later version software (an error comes up when checking for software updates in the settings...that little wheel just keeps spinning than up pops an error message).

 

If this continues, I'll have to bring my phone back and I'm seriously considering going back to Android.  I'm frustrated to say the least...and about to throw this gigantic brick of a phone off of the Bay Bridge.  Help!

iPhone 6s Plus, iOS 9.2

Posted on Feb 14, 2016 12:57 PM

by Coolbobcat2,Apple recommended
Coolbobcat2 Coolbobcat2
Level 3 (516 points)
A:

Hey Ssimon311,

 

I completely understand how you feel about your iPhone not performing as you'd expect! Rest assured, I'd be more than happy to help you to hopefully resolve your issues you're experiencing with your iPhone. Let's follow these steps to see if they'll help with the issues you're experiencing. After each step, try seeing if they fix your problems.

 

  • Updating your iOS device to the latest version.

 

  • Troubleshooting steps to attempt to resolve issues updating and installing apps.
    • Make sure you're running the latest iOS version.
      • To determine if you're running the latest iOS version please open Settings > Tap on General > Tap on "Software Update"
        • If you're iOS device is up to date, you'll get a message saying "Your software is up to date."
    • Next, reset your network settings
      • Open Settings > Tap General > Tap Reset > Tap Reset Network Settings
        • If you're prompted to enter a passcode, enter it now then follow the onscreen instructions.
    • Now, try signing out of iTunes & App Store
    • Sign out of iCloud next

 

  • Troubleshooting steps to help you with the battery on your iPhone.
    • Try Restarting your iOS device
      • Press and hold on the Sleep/Wake button
      • Drag the slider to power off your device completely.
      • Once the device is off, press and hold on the Sleep/Wake button until you see the Apple logo.
    • Apple provides several tips to help you get the most out of your iPhone's battery which you can find here: http://www.apple.com/batteries/maximizing-performance/
    • If you'd still like, you can set up a Genius Bar appointment for them to determine the condition of your iPhone's battery.
    • Enable Lower Power Mode
      • Open Settings > Scroll down and choose Battery > Toggle Lower Power Mode on.

 

I hope I was able to help you. If you have any questions, please don't hesitate to ask I'd be more than happy to help! I own an iPhone too and I don't enjoy it as much when it's not working right either so I completely understand how you feel. The great thing is that the Apple Support Communities is here all the time with people who are all here to get help, or to help others. So stop by again if you need anymore help, all right?

 

-Best of Luck,

John

Posted on Feb 14, 2016 5:50 PM

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Ssimon311

Q: Why is the app store not updating/downloading apps

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  • by Coolbobcat2,

    Coolbobcat2 Coolbobcat2 Mar 21, 2016 2:55 AM in response to Turbinator
    Level 3 (516 points)
    Mar 21, 2016 2:55 AM in response to Turbinator

    Turbinator wrote:

     

    Dear John

    Thank you for your advice. I have tried almost all the steps you suggest. I have my phone backed up and tried to erase it so that I can set it up 'as a new phone' and then restore from a previous back up. It tells me to log out of 'find my iPhone' which I try to do, but it says to log in with my Apple id first which I attempt to do, but is says there is an 'unknown error' or 'need to update your apple id password'. If, however, I log in with my Apple id elsewhere, it works (using the same password). Consequently, I cannot erase my phone, and therefore cannot restore it from a previous back up. This is all in an effort to back up Apps on my phone. AGHHHHHHHHHHHHHHHH!

    Everyone is telling me to go to Android. I am a surgeon and need to view radiology images using Osirix (only for Mac's). I would be long gone if I had an equivalent programme for a PC. Between my wife and kids, we have 1 iMac, 3 macbook pros, 2 iPads, and have had 7 iPhones. That's a lot of money to Apple for us to be abandoned so unceremoniously. Very, very frustrating and extremely annoying.

    Peter 

     

    Hi Peter,

     

    I can understand how important your iPhone can be in playing a fundamental role in your job. It sounds like you've tried doing everything I've suggested and you're still having problems. Because we've attempted to resolve the issue with several different troubleshooting options, and we're still having some problems I'd recommend you'd contact Apple Support. Have you considered, or attempted to contact Apple for support yet? If not, you can contact them here: http://www.apple.com/support/

     

    Regards,

    John

  • by Turbinator,

    Turbinator Turbinator Mar 21, 2016 3:45 AM in response to Coolbobcat2
    Level 1 (0 points)
    Mar 21, 2016 3:45 AM in response to Coolbobcat2

    By the way, there is no Apple store in Ireland. It's a bit surprising, considering most of their processors are made in Ireland.

  • by Coolbobcat2,

    Coolbobcat2 Coolbobcat2 Mar 21, 2016 6:49 PM in response to Turbinator
    Level 3 (516 points)
    Mar 21, 2016 6:49 PM in response to Turbinator

    Turbinator wrote:

     

    By the way, there is no Apple store in Ireland. It's a bit surprising, considering most of their processors are made in Ireland.

     

    I'm sorry there aren't any Apple stores near you. Even if there isn't an Apple Store near you Apple Support is always available online here: https://www.apple.com/support/. Unfortunately, because it seems like you've tried everything we've suggested your last resort may be to rather just contact Apple. If you prefer to get support from us in the communities I'd be more than happy too but we just may end up going in loops with the same steps we've already tried.

     

    John.

  • by deninge,

    deninge deninge Mar 21, 2016 7:20 PM in response to Ssimon311
    Level 1 (0 points)
    Mar 21, 2016 7:20 PM in response to Ssimon311

    I have done all the suggestions and it did not work for me either.  Come on...please give us a solution!

  • by Ethan R. Lyle,

    Ethan R. Lyle Ethan R. Lyle Apr 13, 2016 12:52 PM in response to Ssimon311
    Level 1 (4 points)
    Apr 13, 2016 12:52 PM in response to Ssimon311

    Hey all you folks with this problem: I just followed coolbobcat's advice and it resolved the issue for me. I have an SE. It took be about 5 minutes.

  • by Jay0022,

    Jay0022 Jay0022 Apr 28, 2016 10:16 PM in response to Ssimon311
    Level 1 (8 points)
    Apr 28, 2016 10:16 PM in response to Ssimon311

    ME and my fiancée is haveing the same problem with a 6 and A 6s.. We tried everything even went to our service provider and still no luck.. Apple needs to look into this problem everyones having..

  • by m3121,

    m3121 m3121 May 1, 2016 9:38 AM in response to Turbinator
    Level 1 (4 points)
    May 1, 2016 9:38 AM in response to Turbinator

    Dear John,

     

         Thank you for the info! Resetting my network settings solved almost every problem at once!

  • by dianewms,

    dianewms dianewms Sep 22, 2016 1:28 PM in response to Ssimon311
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 1:28 PM in response to Ssimon311

    This is APPLE'S PROBLEM! Not us individual iPhone owners'. APPLE needs to fix this NOW!!! Find out what you did to break it then FIX IT! I'm not updating 10.x. I'm using the original 8.4.1 iOS that came with this 6 and I'm not updating anything until APPLE fixes its App Store problems. I was able to update a few apps last week--without doing a thing on my end--then it stopped updating again and is behaving as it has been for months. Everything else works fine, but not the App Store. I just tried updating Twitter. I click UPDATE, then I get the square inside the status circle, then I get UPDATE again. It's not my problem. It's APPLE'S PROBLEM!

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