Chandy911

Q: iPhone 7 Plus bluetooth audio issue with BMW ConnectedDrive

Hi,

 

I just upgraded to an iPhone 7 Plus running iOS 10.0.1 and am having issues playing music through Bluetooth on BMW ConnectedDrive.  I've upgraded the BMW software on my car to the latest version from BMW's website, but i still get disconnected on bluetooth after about 5-10 secs after playing music.  I've tried to restore the phone and set It up as a new phone.  I've deleted the connection both on the device and car, but the issue persists.  Is anybody else encountering this problem?

 

Thanks!

iPhone 7 Plus, iOS 10

Posted on Sep 16, 2016 11:59 PM

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Q: iPhone 7 Plus bluetooth audio issue with BMW ConnectedDrive

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  • by jsappleID,

    jsappleID jsappleID Sep 22, 2016 9:09 AM in response to Chandy911
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 9:09 AM in response to Chandy911

    These companies (Apple & BMW) are so large that if you speak to five different people on this matter, you'll probably get five different answers. However, I've also called to escalate the issue on Apple's end. Additionally, a BMW USA genius told me this morning that their technical department is aware and [allegedly] working on a fix for the issue with Apple. Fingers crossed for a software update on either Apple or BMW's part. Until then, I have full functionality when plugged in over USB.

  • by Tomd8916,

    Tomd8916 Tomd8916 Sep 22, 2016 1:38 PM in response to Chandy911
    Level 1 (4 points)
    Sep 22, 2016 1:38 PM in response to Chandy911

    I Am also having this problem as well. Got the phone yesterday and it plays for three seconds and no audio g through. Doesn't work for phone calls either. Any help on this would be much appreciated.

  • by Ben L.A.,

    Ben L.A. Ben L.A. Sep 22, 2016 1:44 PM in response to Chandy911
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 1:44 PM in response to Chandy911

    Just got a call from Apple. They are reading this thread. They are having me reproduce the issue and capture the logs. So they are actively working on it.

  • by murumoto,Helpful

    murumoto murumoto Sep 22, 2016 2:30 PM in response to Chandy911
    Level 1 (9 points)
    Sep 22, 2016 2:30 PM in response to Chandy911

    what I noticed is the phone will not drop Bluetooth connection if you do not start music over Bluetooth. So a workaround solution until the Bluetooth issue is fixed is: establish Bluetooth when the car starts  then immediately plug the phone to USB. This way you are able to listen to music through USB audio out and the phone calls work through Bluetooth without a problem. I used it all day today with several calls (in and out) without a problem. But if you listen to music via bluetooth and it freezes, phone Calls will not work either. So what messes up the connection is the media playback, not the phone connectivity. Hope this help until the issue is fixed.

  • by JonKneeV,

    JonKneeV JonKneeV Sep 22, 2016 3:09 PM in response to Chandy911
    Level 1 (4 points)
    Sep 22, 2016 3:09 PM in response to Chandy911

    Just wanted to reply to show others that I can't even connect at all. My car shows when I search for Bluetooth but fails connecting. I have a 2013 328xi. I can connect to my Bluetooth speakers so it's is working for some devices. I've seen several other posts with people having issues with their other car makes and models, but it seems BMW is the hardest hit right now.

  • by renwu7,

    renwu7 renwu7 Sep 22, 2016 3:39 PM in response to Chandy911
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 3:39 PM in response to Chandy911

    I also have this problem of my 6s plus.When I use my phone to play music, the connection suddenly lost (for just 1 minute's playing time).I restart the car system and phone, then connect it. The problem is still exist. It is such annoying!

    I think may be the issue of 10.0.1. Hope it will be solved after updating.

  • by Chandy911,

    Chandy911 Chandy911 Sep 22, 2016 5:44 PM in response to renwu7
    Level 1 (13 points)
    iPhone
    Sep 22, 2016 5:44 PM in response to renwu7

    Apple Tech Support has contacted me to walkthrough the issue from them, so at least we know they're aware of the issue and are working on it.  Will keep everyone updated on here when I get more info.

  • by sharon cfromportland,

    sharon cfromportland sharon cfromportland Sep 22, 2016 5:52 PM in response to Chandy911
    Level 1 (8 points)
    iPhone
    Sep 22, 2016 5:52 PM in response to Chandy911

    I Also have this problem. Hope BMW and Apple can coordinate on a fix

  • by jgazerro,

    jgazerro jgazerro Sep 22, 2016 6:11 PM in response to sharon cfromportland
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 6:11 PM in response to sharon cfromportland

    I was on the phone with a tech from Apple and I recreated the problem. Apple now has my diagnostic log of this issue. I expect a fix soon, probably with iOS 10.0.2.

  • by BlackBeltCorbin,

    BlackBeltCorbin BlackBeltCorbin Sep 22, 2016 7:20 PM in response to jsappleID
    Level 1 (8 points)
    iPhone
    Sep 22, 2016 7:20 PM in response to jsappleID

    Thanks for the details, I had iOS10 beta for the last few months on my 6S and never had an issue until I got the iPhonw 7!

  • by jsappleID,

    jsappleID jsappleID Sep 22, 2016 7:50 PM in response to Chandy911
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 7:50 PM in response to Chandy911

    I also had a phone conversation tonight with Apple engineering and recreated the problem while some diagnostic routines were run on the phone. I'm optimistic that they will work to have this problem fixed soon.

  • by 3bdlr7mannn,

    3bdlr7mannn 3bdlr7mannn Sep 22, 2016 11:47 PM in response to Chandy911
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 11:47 PM in response to Chandy911

    I have contacted several youtube gadget reviewers, hopefully they will make this issue public.

  • by hjungmd,

    hjungmd hjungmd Sep 23, 2016 12:46 PM in response to Chandy911
    Level 1 (4 points)
    Sep 23, 2016 12:46 PM in response to Chandy911

    I have same problem with my 2016 BMW 340xi

    I talked to apple tech support and she did not know about this issue and I was on hold for senior tech but after almost 30min on hold I had to give up .

    I al using my old android phone to listens to apple music vis usb connectioon and using bluetooth connection for just iphone 7 plus phone function

  • by BlackBeltCorbin,

    BlackBeltCorbin BlackBeltCorbin Sep 23, 2016 2:09 PM in response to hjungmd
    Level 1 (8 points)
    iPhone
    Sep 23, 2016 2:09 PM in response to hjungmd

    Sweet ride!! I almost got the 340 as well... I spoke to Apple and they seem to be aware of the issue and from all my reading and research it seems to be an iPhone 7 specific problem not iOS 10 related.. I spoke to Apple today and she said there should be an update soon to fix the problem..

     

    Corbin

  • by vansbutsneakers,

    vansbutsneakers vansbutsneakers Sep 23, 2016 2:43 PM in response to Chandy911
    Level 1 (4 points)
    Sep 23, 2016 2:43 PM in response to Chandy911

    I have been in contact with apple support to and directly in contact with a senior advisor over email. They seem to be actively working on the issue and I would love to be contacted by apple to recreate the issue on the phone with them so that they may reach a resolution Quicker.

     

    2015 BMW M3 : iPhone 7 Plus 256 GB

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