jimhaynes
Level 1 (21 points)
Mac OS X

Q: Where is the trash can in Apple Mail

The trash can is missing in iOS 10 in Apple Mail.  How do I quickly trash an email message on my iPhone or iPad?

iPhone 6, iOS 10

Posted on Sep 22, 2016 2:25 PM

by XNSNE1,Apple recommended
XNSNE1 XNSNE1
Level 1 (11 points)
A:

This happened on one of the other releases. If you go to utilities

select mail and keep selecting your mail account until you get to the advanced

screen. Then you check off deleted mail instead of archived mail. When

you go back one screen make sure you select Done. Otherwise it

wont save the change. The mailbox should be back at the bottom of your email when you

open it and the archive box will be gone.  IMG_0056.PNG

Posted on Sep 28, 2016 2:45 PM

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jimhaynes

Q: Where is the trash can in Apple Mail

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  • Helpful answers

  • by kb1951,

    kb1951 kb1951 Sep 22, 2016 4:05 PM in response to jimhaynes
    Level 5 (6,045 points)
    Sep 22, 2016 4:05 PM in response to jimhaynes

    I have a trash can in my mailbox. In both my iPad and iPhone, I can tap the trash can image to delete a message from my inbox. If I don't open an email, I can swipe from right to left and get the option to delete the message. Not sure why you aren't seeing this.

  • by jimhaynes,

    jimhaynes jimhaynes Sep 22, 2016 5:35 PM in response to kb1951
    Level 1 (21 points)
    Mac OS X
    Sep 22, 2016 5:35 PM in response to kb1951

    I don't know how to insert an image of a screen shot I have of an email example, so I will try and describe my problem.  There is no trash can at the bottom but there is, from left to right, these icons: Flag, File folder, File box, Left pointing arrow, Pencil on a square.  But no trash can.  Selecting the File box, archives the message.  The file folder give you a choice of files to move the message to, one is Trash.  A 2-step process, which use to be one when there was a trash can.

  • by kb1951,

    kb1951 kb1951 Sep 22, 2016 6:17 PM in response to jimhaynes
    Level 5 (6,045 points)
    Sep 22, 2016 6:17 PM in response to jimhaynes

    I will have to look at this further tomorrow.

  • by kb1951,

    kb1951 kb1951 Sep 23, 2016 5:18 AM in response to jimhaynes
    Level 5 (6,045 points)
    Sep 23, 2016 5:18 AM in response to jimhaynes

    Just to follow up now, I am looking at the mail app on my iPad at the moment. When I open it, at the top right are the following icons: a flag, a file folder, a trash can, an arrow pointing left, and a square with a pen. On my phone, I have the flag, file folder, trash can, left arrow, and square with pen. When I tap on the inbox, I get the list of my e-mails. If I swipe right to left on an e-mail, I get the options of more, flag, and trash. I am not sure why you don't have a trash can. The only suggestion I have is to try a reset by holding the power button and home button until you see the apple logo then let go. This may not work but it wont hurt. You may want to make an appointment at an Apple store to have them look at your phone.

  • by XNSNE1,Apple recommended

    XNSNE1 XNSNE1 Sep 28, 2016 2:45 PM in response to jimhaynes
    Level 1 (11 points)
    Sep 28, 2016 2:45 PM in response to jimhaynes

    This happened on one of the other releases. If you go to utilities

    select mail and keep selecting your mail account until you get to the advanced

    screen. Then you check off deleted mail instead of archived mail. When

    you go back one screen make sure you select Done. Otherwise it

    wont save the change. The mailbox should be back at the bottom of your email when you

    open it and the archive box will be gone.  IMG_0056.PNG

  • by Briansyddall,

    Briansyddall Briansyddall Sep 28, 2016 2:52 PM in response to jimhaynes
    Level 6 (8,788 points)
    Apple Watch
    Sep 28, 2016 2:52 PM in response to jimhaynes

    Hi go to Emails all inboxes - mailboxes then go down page to each account for trash spam sent ect

    Thats were you delete emails .

    Cheers

    Brian