Baci Baby
Level 1 (4 points)
Desktops

Q: Preview for jpegs unreliable after 10.11.6 OS X update

I allowed the recommended update to OS X El Capitan V10.11.6 and immediately had trouble using Preview to open jpegs.  In some instances I get a dialog box stating I don't have permission to open the file - but when I use "Get Info", I can verify that I do have permission.  In the second scenario, nothing at all happens.  I click on the file and I see a very fast animation that makes it seem as if something is trying to occur, but the file doesn't open at all and no dialog box is displayed.  On rare occasions, a very old jpeg will open with no issues but the images I've worked on recently are all displaying this issue.  I had been opening files with no issues at all when I decided to stop and install the updates.

 

Has anyone else seen these kind of issues?  This just happened last night and I'm still getting the same behavior today.

 

Thanks.

iMac, OS X El Capitan (10.11.6)

Posted on Sep 22, 2016 3:06 PM

by leroydouglas,Apple recommended
leroydouglas leroydouglas
Level 7 (23,789 points)
Notebooks
A:

What update did you make?  Was it the delta 10.11.6

 

Try reinstalling the combo update on top of your existing 10.11.6

Download OS X El Capitan 10.11.6 Combo Update

Posted on Sep 22, 2016 5:59 PM

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Baci Baby

Q: Preview for jpegs unreliable after 10.11.6 OS X update

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  • Helpful answers

  • by leroydouglas,Apple recommended

    leroydouglas leroydouglas Sep 22, 2016 5:59 PM in response to Baci Baby
    Level 7 (23,789 points)
    Notebooks
    Sep 22, 2016 5:59 PM in response to Baci Baby

    What update did you make?  Was it the delta 10.11.6

     

    Try reinstalling the combo update on top of your existing 10.11.6

    Download OS X El Capitan 10.11.6 Combo Update

  • by Eric Root,

    Eric Root Eric Root Sep 22, 2016 7:51 PM in response to Baci Baby
    Level 9 (72,223 points)
    iTunes
    Sep 22, 2016 7:51 PM in response to Baci Baby

    Do a backup.

     

    Quit Preview.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.

    Containers/com.apple.Preview

     

    Containers/com.apple.quicklook.ui.helper

     

    Preferences/com.apple.Preview.LSSharedFileList.plist

             

    Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

     

    Saved Application State/com.apple.Preview.savedState

     

    Credit Linc Davis  for this solution.

     

    Preview Reset      automatic download - 3rd party solution