deepak234

Q: my mac air face time is not working? it showing no camera available

my mac air face time is not working, its showing again and again no camera available. to use FaceTime connect a camera. plz help to me solve this problem.

thanks

MacBook Air, iOS 10, 2013 model

Posted on Sep 21, 2016 7:48 PM

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Q: my mac air face time is not working? it showing no camera available

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  • by jeremy_v,

    jeremy_v jeremy_v Sep 22, 2016 8:01 PM in response to deepak234
    Community Specialists
    Sep 22, 2016 8:01 PM in response to deepak234
    Hi deepak234,


    Thank you for visiting Apple Support Communities.


    It looks like the FaceTime HD camera on your MacBook Air isn't working. We can help you solve this problem. 


    First try opening another app that uses the camera, such as Photo Booth. Does the camera work in that application?


    If not, start up in safe mode next and see if the same thing happens.

    Starting up in safe mode

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    From Try safe mode if your Mac doesn't finish starting up.


    If the issue persists in safe mode, then please reset the SMC:
    1. Shut down the Mac.
    2. Plug in the MagSafe or USB-C power adapter to a power source and to your Mac.
    3. Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time.
    4. Release all keys, then press the power button again to turn on your Mac
    Reset the System Management Controller (SMC) on your Mac

    Sincerely.