iPhone
Q: New phone will not restore backup
new iPhone 7 will not restore backup...changing from a 5...any ideas...please keep it simple, thanks...abso frustrated...thought this would be simple!
iPhone 7
Posted on Sep 22, 2016 9:53 PM
by sberman,Apple recommended
A likely cause is using an old version of iTunes ... assuming your backup is in iTunes.
iOS 10 requires at least iTunes 12.5.1. iTunes 12.5.1 requires a reasonably current version of your computer's operating system.
If you've been keeping your computer software up to date, get the latest iTunes from
http://www.apple.com/itunes/download
If you are not offered iTunes 12.5.1, then you need to upgrade your operating system (get a more current version).
Posted on Sep 22, 2016 10:38 PM