jacquifromglasgow

Q: New phone will not restore backup

new iPhone 7 will not restore backup...changing from a 5...any ideas...please keep it simple, thanks...abso frustrated...thought this would be simple!

iPhone 7

Posted on Sep 22, 2016 9:53 PM

Close

Q: New phone will not restore backup

  • All replies
  • Helpful answers

  • by sberman,Apple recommended

    sberman sberman Sep 22, 2016 10:38 PM in response to jacquifromglasgow
    Level 8 (40,275 points)
    Sep 22, 2016 10:38 PM in response to jacquifromglasgow

    A likely cause is using an old version of iTunes ... assuming your backup is in iTunes.

     

    iOS 10 requires at least iTunes 12.5.1.  iTunes 12.5.1 requires a reasonably current version of your computer's operating system.

     

    If you've been keeping your computer software up to date, get the latest iTunes from

    http://www.apple.com/itunes/download

     

    If you are not offered iTunes 12.5.1, then you need to upgrade your operating system (get a more current version).