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Helpful answers
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Sep 24, 2016 1:41 PM in response to vivekjuneja135by SnickZ.,Hey there, vivekjuneja135.
It appears your iPhone 5 on iOS 10 isn't allowing you to turn of the Passcode so that you can turn off "Require Passcode". I'll do my best to help.
If this is a phone that you were given to use by your employer, they may have set things up so that the passcode is always required.
How to tell if an iPhone, iPad, or iPod touch is SupervisedHere's how you can tell if a device is Supervised:
- In iOS 9.3 and later, look for a message at the bottom of the lock screen saying "This [iPhone, iPad, or iPod] is managed by your organization." You can also go to Settings > General > About and look for this line of text under the name of the device: "This [iPhone, iPad, or iPod] is Supervised. [Organization name] can monitor your Internet traffic and locate this device."
If you find that your iPhone is supervised, you'll need to check with your company or school for more information. If that is not the case, let us know and we will continue the troubleshooting from there.
Have a wonderful day!
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Sep 25, 2016 3:12 AM in response to SnickZ.by vivekjuneja135,Hi,
This is my personal phone and since Ios 9.3.5 upgrade i was able to set pass code off.
But now it is not highlighted and I am using same phone for last 4 years.
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Sep 27, 2016 5:34 AM in response to vivekjuneja135by norm123,Thanks for that, vivekjuenja135. Since there isn't a profile on your iPhone, there's troubleshooting to be done.
How to back up your iPhone, iPad, and iPod touch -- Before troubleshooting any device, I always recommend a fresh backup. It's better to "have" one than to "need" a backup.
Reset iPhone settings -- Be sure to write down your Wi-Fi networks/passwords before starting. On your phone, go to Settings > General > Reset > Reset All Settings. This step will return your iPhone's settings to factory default.Let me know how that goes and take care!
