Q: iOS 10 mail, missing top-level
The problem:
In iOS 9, there was a top-level list of email accounts. One could tap on one, which would go one level in, and display the folder tree for the email account. In iOS 10, for whatever reason, Apple dev seems to have removed the top-level that separates email accounts. In place of it, they have stacked all email accounts on top of each other in one long vertical line with no way to close the file trees. Anyone who uses file trees to organize individual emails into categories and subcategories and needs to have multiple emails, knows how much of a nightmare this change is to navigate. It would be the same problem as if Apple decided to remove the favorites bar in the Mac desktop file navigator and then put all the files and subfiles together in one long list in the viewer instead.
Question:
Does anyone know how to get that top-level of email accounts back up?
Can anyone recommend a good mail app that I can replace Apple's mail with if there is no solution?
iPhone 5c, iOS 10
Posted on Sep 22, 2016 12:06 AM
Community Specialists
Hey, Pataphysicist!
It appears that after upgrading your iPhone 5c to iOS 10, the Mail app isn't showing the individual email account folders that can be expanded. I use that frequently myself so I'll be glad to help.
When I open the Mail app, mine defaults to "All Inboxes" and I tap "Mailboxes" on the top-left. In the subsequent screen I find "All Inboxes" and a list of my email accounts. Just below that is a grey area that lists the email accounts again but includes a right-arrow to get to that file tree. If you're not seeing that, there's troubleshooting to be done. Check your Mail app after each numbered step.
How to back up your iPhone, iPad, and iPod touch -- Before troubleshooting any device, I always recommend a fresh backup. It's better to "have" one than to "need one".
1. Force an app to close on your iPhone, iPad, or iPod touch -- First, quit the mail application, then Restart your iPhone, iPad, or iPod touch -- Never underestimate the power of a good restart.
2. Reset iPhone settings -- On your phone, go to Settings > General > Reset > Reset All Settings. This step will return your iPhone's settings to factory default. Be sure to write down your Wi-Fi networks/passwords before completing.
Take care and thanks for using Apple Support Communities.
Posted on Sep 23, 2016 8:22 AM