EtreCheck version: 3.0.3 (307)
Report generated 2016-09-19 14:45:38
Download EtreCheck from https://etrecheck.com
Runtime 6:25
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
Delete button slowly erases one character at a time.
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 955
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 3 days
Disk Information: ⓘ
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (441.98 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Hotspot Shield
[loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2016-09-16) [Support]
/Library/Extensions
[loaded] com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-14) [Support]
[not loaded] com.sophos.nke.swi (9.5.50 - SDK 10.11 - 2016-09-14) [Support]
[not loaded] com.twelvesouth.driver.BassJumpOverrideDriver (2.5.1 - SDK 10.10 - 2016-09-14) [Support]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 148 Apple tasks
[running] 70 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 152 Apple tasks
[running] 80 Apple tasks
[killed] 13 Apple tasks
13 processes killed due to insufficient RAM
Launch Agents: ⓘ
[running] com.brother.LOGINserver.plist (2014-11-21) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[running] com.sophos.uiserver.plist (2016-08-24) [Support]
[running] com.trusteer.rapport.rapportd.plist (2016-06-28) [Support]
[running] com.twelvesouth.bassjump.observer.plist (2014-07-21) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[running] com.anchorfree.ajaxserver.plist (2016-02-19) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (2014-05-09) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-11-06) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[running] com.sophos.common.servicemanager.plist (2016-08-24) [Support]
[running] com.trusteer.rooks.rooksd.plist (2016-06-28) [Support]
[running] com.twelvesouth.bassjump.player.plist (2014-07-08) [Support]
User Launch Agents: ⓘ
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-08-11)
User Login Items: ⓘ
handyPrintDaemon Application (~/Library/PreferencePanes/handyPrint.prefPane/Contents/Library/LoginItems/hand yPrintDaemon.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Hotspot Shield Application (/Applications/Hotspot Shield.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]
QuickTime Plugin: 7.7.3 (2016-07-26)
AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2015-11-07) [Support]
AdobePDFViewer: 11.0.09 - SDK 10.6 (2015-11-07) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-26)
SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-08) [Support]
iPhotoPhotocast: 7.0 (2014-03-24)
User internet Plug-ins: ⓘ
npVidyoWeb-00075: VidyoWeb 1.1.1.00075 - SDK 10.8 (2015-02-05) [Support]
npmmp: Unknown (2015-06-17) [Support]
Google Earth Web Plug-in: 7.1 (2015-11-07) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-29) [Support]
handyPrint (2012-11-04) [Support]
Trusteer Endpoint Protection (2016-08-11) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 306.94 GB
Destinations:
Overflow [Local]
Total size: 499.76 GB
Total number of backups: 15
Oldest backup: 10/5/15, 5:15 PM
Last backup: 8/29/16, 7:57 PM
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 306.94 GB X 3)
Iomega_Ext_Drive [Local]
Total size: 999.54 GB
Total number of backups: 123
Oldest backup: 12/30/11, 1:21 AM
Last backup: 9/26/15, 6:33 PM
Size of backup disk: Adequate
Backup size 999.54 GB > (Disk used 306.94 GB X 3)
Top Processes by CPU: ⓘ
22% com.apple.WebKit.WebContent(20)
5% Safari
4% VTDecoderXPCService
1% kernel_task
1% coreaudiod
Top Processes by Memory: ⓘ
3.38 GB com.apple.WebKit.WebContent(20)
911 MB kernel_task
565 MB Safari
172 MB mdworker(14)
90 MB SophosScanD
Virtual Memory Information: ⓘ
734 MB Free RAM
7.28 GB Used RAM (1.24 GB Cached)
1.25 GB Swap Used
Diagnostics Information: ⓘ
Sep 18, 2016, 04:03:05 PM /Library/Logs/DiagnosticReports/SophosScanD_2016-09-18-160305_[redacted].crash
/Library/Sophos Anti-Virus/SophosScanD.app/Contents/MacOS/SophosScanD
Sep 17, 2016, 04:09:28 PM /Library/Logs/DiagnosticReports/Safari_2016-09-17-160928_[redacted].hang
/Applications/Safari.app/Contents/MacOS/Safari