Johndusty

Q: Can't access my guest network on my AirPort Extreme. Tried factory reset,password and no password. It will pickup my guests network but won't connect.

I Set up a guest network on my AirPort Extrem,it will come up on ask to join but when you click on it it won't acces. Tried factory reset, password and non-password. bought 3 months ago and and has done this from day one.

iPad Air 2 WiFi, Cellular, iOS 10

Posted on Sep 23, 2016 9:38 AM

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Q: Can't access my guest network on my AirPort Extreme. Tried factory reset,password and no password. It will pickup my guests networ ... more

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  • by Tesserax,

    Tesserax Tesserax Sep 23, 2016 12:02 PM in response to Johndusty
    Level 9 (54,684 points)
    Wireless
    Sep 23, 2016 12:02 PM in response to Johndusty

    What is the make & model of the Internet modem that you have the AirPort Extreme connected directly to by Ethernet? Since you bought the Extreme three months ago, I am assuming that it is an 802.11ac model ... correct? Per chance is the Extreme reconfigured as a bridge?

  • by Johndusty,

    Johndusty Johndusty Sep 23, 2016 1:12 PM in response to Tesserax
    Level 1 (8 points)
    Wireless
    Sep 23, 2016 1:12 PM in response to Tesserax

    Thanks for the response Tesserax, I finally got apple support on the line and after about 2 hours on the phone the problem was when I done a hard reset I didn't wait 4 minute. With him on the phone we did another reset, this time for 4 minute and the problem was solved. When I did it the first time I only waited about 20 second.

    Thanks again !

  • by Tesserax,

    Tesserax Tesserax Sep 23, 2016 1:23 PM in response to Johndusty
    Level 9 (54,684 points)
    Wireless
    Sep 23, 2016 1:23 PM in response to Johndusty

    You're very welcome! I'm glad you got it worked out.