rotorblades
Level 1 (9 points)
Mac OS X

Q: Sierra upgrade: USB drive not recognized

Just upgraded to the Sierra OS.  I have a USB drive that I usually leave in the USB port and under previous versions of OSx the drive would be recognized as soon as I booted the MacBook.  However, under Sierra, I need to take the drive out and put it back in before it is recognized.

 

Is this an issue with the upgrade or is there a setting I need to review?

 

Mike

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 22, 2016 5:26 AM

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rotorblades

Q: Sierra upgrade: USB drive not recognized

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  • by Allen A,

    Allen A Allen A Sep 23, 2016 11:18 AM in response to rotorblades
    Community Specialists
    Sep 23, 2016 11:18 AM in response to rotorblades
    Hello rotorblades,

    Thanks for reaching out to the Apple Support Community. I know how important it is to  keep your USb devices operating as expected and I'd like to help. Whenever we see an issue with USB devices not being recognized it can help to reset the System Management Controller (SMC) on your Mac. The article below will help you through that process: 

    Reset the System Management Controller (SMC) on your Mac

    If the behavior persists, or you run into any trouble, the entire community is here to help.
    ​Best Regards

  • by rotorblades,

    rotorblades rotorblades Sep 23, 2016 11:31 AM in response to Allen A
    Level 1 (9 points)
    Mac OS X
    Sep 23, 2016 11:31 AM in response to Allen A

    Allen, thanks for the suggestion, however, the USB drive is still not recognized on boot.  I continue to have to remove it, then reinsert it for it to be recognized.

  • by Ulexes138,

    Ulexes138 Ulexes138 Sep 23, 2016 1:52 PM in response to rotorblades
    Community Specialists
    Sep 23, 2016 1:52 PM in response to rotorblades

    Hi rotorblades,

     

    If the SMC reset didn't solve the issue it may help to reinstall the MacOS Sierra update using recovery mode.  It would be a good idea to back up your Mac before any other steps.  This article will guide you through that process:

    Use Time Machine to back up or restore your Mac

     

    Next, reinstall OS X using the "If you're reinstalling for other reasons" section of this document:

    How to reinstall OS X

     

    Reinstalling will not delete any of you data, it only installs a fresh copy of the operating system. If you run into any trouble. We're all here to help.

     

    Best regards.