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Helpful answers
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Sep 23, 2016 8:17 PM in response to anetmom43boysby D_@_n,usually there are 2 places you can log out and log in with your apple id.
1) go to settings/itunes and app store
2) go to settings/icloud
ensure that your apple id is the one logged in to both places. if you dont want to use icloud you can at least log in and then log out. this way the previous log in session of whoever was logged in to your phone will be switched to yours.
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Sep 23, 2016 8:18 PM in response to anetmom43boysby ChrisJ4203,If an Apple ID is appearing on your device and you purchased it new, you have been taken. It cannot be new. Where did you purchase this device? I would return it immediately.