RevNeal

Q: Apple TV Repeatedly Goes to Menu

I just bought a 4th Generation Apple TV. The interface keeps going back to the main menu when I am scrolling or otherwise using the remote.  It jumps back to the main menu, even though I'm not trying to go back to it. The only time it doesn't do this is when I'm navigating around inside the "Settings" section. This glitch is making Apple TV IMPOSSIBLE for me to use and is infuriating me.  I've not bee able to find anything regarding this kind of problem on the internet.

 

PLEASE HELP!

Posted on Sep 23, 2016 7:21 PM

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Q: Apple TV Repeatedly Goes to Menu

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  • by dbellyflop,Apple recommended

    dbellyflop dbellyflop Sep 23, 2016 8:19 PM in response to RevNeal
    Level 1 (11 points)
    Sep 23, 2016 8:19 PM in response to RevNeal

    I had this problem too. i just did the software update and it stopped doing it.

    i had to scroll down to get off the first line of apps, and it would then hold the page. go to settings, find system(i think) and update.

    worked great after that.....

  • by D_@_n,Apple recommended

    D_@_n D_@_n Sep 23, 2016 9:19 PM in response to RevNeal
    Level 1 (60 points)
    iPad
    Sep 23, 2016 9:19 PM in response to RevNeal

    You can do 2 things to resolve this.

     

    1) ensure youre apple tv is up to date on all updates and manually update the software from settings.

    2) if you own an iphone in the house download REMOTE app from the app store. It is free and will work much faster than the aluminum remote or replace the battery for the remote and/or replace the remote.

    These are pretty much all the options I can think of. Hope they help you.