cmbuisan

Q: Safari crashes after latest update

Hi,

 

I'm running:

- OSX 10.11.6

- Safari Versión 10.0 (11602.1.50.0.10)

 

Yesterday I just installed the latest Safari update.

 

Since doing this I have found that Safari keeps crashing.

 

Has anyone else seen this or got any advise as to what the problem is?

 

Thanks,

 

Christian

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Sep 24, 2016 4:44 AM

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Q: Safari crashes after latest update

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Sep 24, 2016 5:39 AM in response to cmbuisan
    Level 9 (72,916 points)
    iTunes
    Sep 24, 2016 5:39 AM in response to cmbuisan

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

  • by cmbuisan,

    cmbuisan cmbuisan Sep 25, 2016 5:14 AM in response to Eric Root
    Level 1 (6 points)
    Safari
    Sep 25, 2016 5:14 AM in response to Eric Root

    Hello,

     

    After doing all of what you write on the answer, even disabling the only one extension that I have installed on Safari, it keeps crashing continuously so it seems that it must be an issue related to the latest Safari update.

     

    Thank you anyway.

     

    Christian

  • by Eric Root,

    Eric Root Eric Root Sep 25, 2016 6:15 AM in response to cmbuisan
    Level 9 (72,916 points)
    iTunes
    Sep 25, 2016 6:15 AM in response to cmbuisan

    You are welcome.  Did you try the Safari corruption link above?

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

           

     

     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.

     

    If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information